RingEX great but, in my opinion, terrible customer service
February 13, 2024
RingEX great but, in my opinion, terrible customer service
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
RingEX works great. It is very handy when you are on a business trip and you can be reached. In my opinion, the problem.is with their service, it is terrible, in my experience, you can not get past their AI system. I registered my bank account to verify using my RingEX texting system. Whenever I try to long in, the text message never comes through. It has been days I have been locked out of my bank account and there is no one to speak with to see what the problem could be Even tried to reach out to our rep. Maybe I should be contacting sales because there a human talks to you because they want your business.
- Trying to sign into my bank account and, in my experience, their verification code never arrives either by calling or by text
- In my opinion, their Service has created to much dependence on their chat box which can not handle serious problems, they should have a way to override their AI to speak with a human. Very frustrating
- None just it is practical
Do you think RingEX delivers good value for the price?
Not sure
Are you happy with RingEX's feature set?
No
Did RingEX live up to sales and marketing promises?
No
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
No