Honest and Straight Forward Appraisal with Comparisons
January 11, 2022

Honest and Straight Forward Appraisal with Comparisons

Dave Bevington | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral Video

Obviously, we use RingCentral for our virtual meetings. We are using it for interviews, clients meetings, internal meetings, and happy hours. Meeting virtually does a substantial amount to solve our problem of not being in the office or being able to be in front of customers regularly. We still meet with clients who use TEAMS, ZOOM, etc... so we are seeing all the platforms and Ringcentral actually works pretty well. There are a few bugs that never seem to get fixed, but once you work around a few things, it's easy to use and idiot-proof. The biggest PROs are it's easy to use and is pretty reliable. The cons are the apps are clunky and not well designed. We get a lot of external people asking us to use their virtual meeting platform of choice because they "don't want to register". Even though you don't have to register to use RingCentral, that isn't super obvious [on] the login page. And my biggest con is the format RingCentral uses on the Outlook invite is analog and 5 thousand letters long. All in all, it's all about the product though, and it is a good product for the price.
  • connection quality is good
  • idiot proof and easy to use
  • web based and dont have to setup profile (guests)
  • RingCentral has changed/updated their apps an annoying amount
  • It gets the job done and we have probably saved a nominal amount bc we use other features as well compared to competitors
Quality-wise, RingCentral Video, functionality differs a little, but who really cares as long as it is easy to use and not crashing all the time. The service and support [are] fine [and] the functionality is fine as well. There aren't a whole look of things to really compare besides price and additional features. That is where you will need to look to find your best solution. All in all, we are pretty happy with RingCentral Video.

Do you think RingCentral Video delivers good value for the price?

Yes

Are you happy with RingCentral Video's feature set?

Yes

Did RingCentral Video live up to sales and marketing promises?

Yes

Did implementation of RingCentral Video go as expected?

Yes

Would you buy RingCentral Video again?

Yes

I think RingCentral Video [is easier] to use than a lot of other platforms. If you are communicating externally the majority of the time I don't think there are a ton of differentiators unless you are looking for features beyond the video chat. For us, we use the call system which is just okay. At the end of the day, we like the video chat quality and price as they [use a similar platform as zoom].

RingCentral Video Feature Ratings

High quality audio
8
High quality video
8
Mobile support
8
Desktop sharing
8
Calendar integration
4
Record meetings / events
7