Ring Experience.
September 13, 2024

Ring Experience.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

We use it to contact people who contact us for help with an invention idea. It allows us to easily reach them by phone or text and also allows us to have video calls with our team members for meetings.

Pros

  • Quick calls.
  • Easy to text via the layout.
  • Reliable connectivity.

Cons

  • Some calls do not connect right away and require a redial, which can be time-consuming. When that happens, you don't know if it is ringing on the other end, as it is usually silent on my end.
  • We previously used Vonage; with this service, we saved money and got better reliability.
Great on both accounts. I didn't give it a 10 because of my previous comment that calls don't connect sometimes, and you aren't sure if they do or not.
It can be used on our business or personal phones in addition to the computer, which is great. Automated call time and analytical reports are sent directly to our email at a programmed time, so you don't have to generate them yourself, which is very convenient.
There is a more reliable connection and communication. The dashboard is easier to use, and the reports that can be generated are more in tune with our business needs. It is easy to review calls and pull them, which was much harder with Vonage.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

It is best for connecting with our clients in their preferred form of communication and for internal communication and video meetings with our team.

RingEX Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
7
User templates
8
Call reports
9
Directory of employee names
10
Answering rules
8
Call recording
10
Call park
9
Call screening
8
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10

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