Our Experience with RingEX
January 02, 2025

Our Experience with RingEX

Bree Chapman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

Our company uses RingEX daily, and are completely satisfied with the customizability of the service. We are able to edit open/closed hours easily for holidays and days our business is closed. Calling support is never a hassle, and they have always been able to answer my questions fully and clearly within one call.

Pros

  • Customizability of company settings
  • Ability to set up multiple call queues and IVR Menus
  • Providing quality devices with minimal to no hardware issues

Cons

  • Having to upload a blank audio file rather than being able to just remove a welcome intro.
  • Intermittent call fwd failure (Could be user error)
  • Ease with setting up new call queues and settings
  • Streamlines call answering and routing
We have not experienced an outage this far
IVR Menus have streamlined our intake process

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Our company often has to change or update our settings to reflect changes, new hires, or closed dates / hours. RingEx has made it a fairly easy learning experience, and support has always been able to answer any questions I may have for them. I would highly recommend RingEx to a colleague.

RingEX Feature Ratings

9.0
Multi-level Interactive Voice Response (IVR)
8
User templates
8
Call reports
10
Directory of employee names
10
8.6
Answering rules
9
Call recording
9
Call park
7
Call screening
8
Message alerts
10
8.8
Video conferencing
10
Audio conferencing
10
Video screen sharing
5
Instant messaging
10
10.0
Mobile app for iOS
10

Comments

  • Madi Hayford | TrustRadius Reviewer
    Madi Hayford
    (Vendor Representative) commented 8 months ago
    Hey Bree, thank you so much for your thoughtful review and recommendation. We are thrilled to hear that RingEX is a reliable solution for your team's daily communication needs, especially with its customizable features and streamlined IVR menus. It is great to know our Support Team has been able to assist you clearly and effectively; we will be sure to share your kind words with them. If you are interested in continuing the conversation, the Review Team would love to hear more about your experience. Feel free to email us anytime at review@ringcentral.com.

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