RingEX is worth the switch
January 03, 2025

RingEX is worth the switch

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

We use RingEX for our phone system. We have multiple offices with different phone number and extensions that we use.
RingEx allows us to have multiple numbers ring though the same system, and provides callers with the ability to selection the department, extension or office they are trying to reach.

Pros

  • Ability to make changes on demand
  • Agility to have multiple offices, extensions and options run through the same system
  • Easy set up for phones

Cons

  • Text messages showing from the main number can only be used through the super admin account, not when users are log on to their extensions
  • We have had issues in the past with call forwarding being turned on and not forwarding to the phone, this also happens when we try to turn the forwarding feature off
  • Its more expensive then the system we used before
There have a number of times our service has been interrupted due to issues with ring central and our phones going down.
We had multiple phone numbers that we use for different businesses, when we started using RingEx we were able to have all the lines forwarded to the same system and setup functions and options through here to get all of our callers to the correct business/department with out having multiple different phone lines.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

The ability to make changes on demand to the system is my favorite feature, if we need to add and extension, or change a department option, or office hours all of this can be completed through the system and updates in Realtime.
We do not use the video call option.

RingEX Feature Ratings

Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Mobile app for iOS
10
Mobile app for Android
10

Comments

  • Madi Hayford | TrustRadius Reviewer
    Thank you for sharing this detailed feedback. The Review Team is pleased that RingEX helps streamline communication across your multiple offices and businesses. It is wonderful to know that the flexibility of managing call routing and real-time updates makes such a positive impact on your team. If you ever want to share more about your experience, we would love to connect and learn more from you. Please feel free to email us anytime at review@ringcentral.com.

More Reviews of RingEX