RingCentral RingEX Is an effective, premium solution for our call center needs
January 04, 2025

RingCentral RingEX Is an effective, premium solution for our call center needs

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

Business VOIP phone system. Have 3 staff, 3 dedicated lines, and using call routing to manage call handling during different hours of the day. Also used for internal team messaging, as well as customer texting.

Pros

  • Call routing
  • Texting and messaging
  • Fairly easy setup
  • Helpful customer service

Cons

  • High cost
  • Doesn't integrate with other platforms as well as other alternatives
  • Enabled the ability to effectively track and report call metrics
  • Improved TTA and answered percentages via call groups
  • Streamlined business communications for internal and external interactions
Mostly always available. Never have had issues personally with reliability, however occasionally get notifications that there are outages.
RingEX enables us to keep all of our client communication in one place. With effective integration to our CRM (hubspot), we're able to unify everything that matters when it comes to communication.
RingEX overall is significantly better than Kixie. It's more reliable, has better features, and is significantly easier to use. Higher cost, but at the end of the day, telephony is one of the most important aspects of my business, and not one where cutting costs is the top priority.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

RingEX is a good fit for a growing team looking to streamline their call center. Very reliable service, but at a higher cost than others. If reliability is a priority, this is a solid fit. Also, lots of ways to customize the experience. Takes a bit of technical know-how to get everything set up, but I had a mostly positive experience working with their support team to resolve issues.

RingEX Feature Ratings

9.0
Call reports
9
Directory of employee names
9
6.3
Answering rules
8
Call screening
5
Message alerts
6
8.0
Instant messaging
8
7.0
Mobile app for iOS
7
Mobile app for Android
7

Comments

  • Madi Hayford | TrustRadius Reviewer
    Madi Hayford
    (Vendor Representative) commented 7 months ago
    Thank you for the detailed and thoughtful review. We are thrilled to hear how RingEX supports your team's communication needs, from call routing and messaging to CRM integration with HubSpot. It is great to know that the platform's reliability and features positively impact your business operations. We also appreciate your note on setup complexity and are glad our Support Team has been helpful along the way. Your insights are incredibly valuable, and if you ever want to share more about your experience, please contact the Review Team at review@ringcentral.com. Thanks again for choosing RingCentral and for trusting us with such a critical part of your business!

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