Item: RingEX
Rating: 7
Author: Verified User

Overall Satisfaction with RingEX

Use Cases and Deployment Scope

I mainly use RingEX to input and organize our practice's on-call tree and it is easy to use and didn't require too much difficulty when I first started to learn it. I appreciate the ease and user-friendly templates. We used to use physical phone systems to set up our complicated call tree and call forwarding, and this is much easier to set up monthly.

Pros and Cons

Pros

User friendly templates
Easy call forwarding setup
Easy to learn the system as a new user

Cons

It takes a long time to setup the call queue in call tree
The custom rules take a lot of effort and time to setup.
Changing phone numbers for listed groups is confusing.

Return on Investment

The feature to setup groups and queues for forwarding is great.
Being able to get voicemails on my computer is great.

Reliability and Availability

It's pretty reliable. We've only had a few instances of the system not working. I personally haven't had any issues. The website is also reliable and easy to update when I need to change something.

Unified Communications Solution

We're able to consolidate our outdated phone system and call queues and forwarding systems. It's helpful for everyone to be able to read voicemails on their computer. The call group and queue forwarding is great too.

Key Insights

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Likelihood to Recommend

It works well for our large medical practice. We especially like the group call forwarding and sending to custom call queues for forwarding. It takes a long time to manually setup Custom Rules in the group call queue forwarding.

RingEX Feature Ratings

Comments

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Great system that modernized our outdated phone system