RingEX for Petcare
December 16, 2025

RingEX for Petcare

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

We have 9 different store locations using RingEX. In addition, we have 2 remote employees that assist with calls for those locations, dependent on call volume. We use all of RingCentral's messaging and texting features on a daily basis. Recently, we set up extra phone numbers and IVR menus to aid in call flow and forwarding.

Pros

  • Group messaging
  • Texting
  • Voicemails

Cons

  • Call recording playback
  • Call forwarding/routing
  • Integration with other apps
  • Increased productivity due to automatically forwarding overflow calls
The reliability for call recording playback isn't great, but everything else works as needed
IVR menus have allowed us to get customers to the right person more efficiently
RingCX was absolutely the wrong fit for us, RingEX gives up much more control over where calls are routed

Do you think RingEX delivers good value for the price?

Not sure

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingEX go as expected?

I wasn't involved with the implementation phase

Would you buy RingEX again?

Yes

RingEX is well suited for basic business communication across locations. Replying to, reacting to, and adding attachments to messages are all good features. Texting could be better integrated with other apps, but works well for basic needs. Call recordings often cause errors when trying to play them back, but when it works it is very useful. The call forwarding set up we use was a bit more complicated than it needed to be, but we finally got that working well.

RingEX Feature Ratings

9.0
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
8.0
Answering rules
9
Call recording
6
Message alerts
9
10.0
Instant messaging
10
9.0
Mobile app for iOS
9

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