Great phone features for nonprofits
December 24, 2025

Great phone features for nonprofits

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

For our nonprofit, RingEX provides us phone lines. It helps our staff communicate and seamlessly transfer calls between staff without landlines or bulky equipment. RingEX makes us professional with multiple phone lines, hold feature and music, call transfer, answer first then transfer feature, menu options, voicemail features, and more. The app is intuitive and easy to use for the entire staff. The uptime is also stellar.

Pros

  • Uptime
  • Transfer calls between users
  • Sophisticated features

Cons

  • I would like to have my account rep for more than a few months
  • I'd like RingEX to function better off of wifi (i.e. on cell towers)
  • I'd like an intercom feature to call between staff members
  • Great mobile flexibility for staff that increases productivity
  • Makes us look professional and trustworthy when drives our nonprofit mission
  • More expensive than a landline but worth it
RingEX reliability is great - works almost perfectly every time our staff utilizes it on wifi. Its uptime is also stellar, and RingCentral is very forthcoming, timely, and accommodating with scheduling downtime upgrades. However, service availability is sketchy half the time when our staff must use the RingEX app over cellular networks.
We only use the basic features on the app. But being able to take our business line anywhere we travel and not miss a step is fantastic!

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

I only have 2 hesitations for recommending RingEX. First, it is its high price point for nonprofit and church budgets. While reasonable for its vast offerings and robust features, it is expensive as far as nonprofit budgets are concerned. My second hesitation would be its lackluster connectivity outside of wifi, that is, when connected to cell towers.

RingEX Feature Ratings

Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Message alerts
10
Audio conferencing
10
Mobile app for iOS
10

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