Great Software Choice
March 24, 2026

Great Software Choice

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Riskified

Riskified filters transactions based on a specific list of circumstances. If the risks are too high, the customer's order is rejected. It has saved countless hours of manual reviewing of customers' orders, and so much money that could be lost to fraud without protection. It has also given us the language we can use to explain the situation to our customers.

Pros

  • Riskified explains very well why an interaction is declined.
  • Riskified made the switch to Single Sign-on virtually seamless.
  • It is fairly easy to use and navigate.

Cons

  • They changed their display from a map to a bar chart, It's harder to read.
  • Riskified could use different colors because there are some team members who are color blind on our team.
  • Riskified helps us to decrease the amount of chargebacks we have year over year by .02%
  • Adding text message verification has increased the number of orders getting fulfilled and shipped to verified billing addresses!
  • Our approval rate increased
The help center and FAQ section is very robust. I am able to find articles that answer the questions I am facing before I even have to reach out to the customer service team. Their pages are designed in a reasonable way; you don't have to click through a million pages.
I'm not sure about "innovation," but introducing the Order Recovery flow has really helped our customer experience. It legitimizes our process, and gives customers the benefit of the doubt when or if their order does get flagged. It gives us another point of contact with the customer, and it's so seamless because we already have the customer's phone number from their order.

Do you think Riskified delivers good value for the price?

Not sure

Are you happy with Riskified's feature set?

Yes

Did Riskified live up to sales and marketing promises?

Yes

Did implementation of Riskified go as expected?

Yes

Would you buy Riskified again?

Yes

It is very appropriate when customers are placing orders using their credit cards instead of using PayPal. We work very hard to make sure that we are protected when orders are placed, as well as customers, and Riskified helps us to make that happen. It is an organized system that is easy to understand and navigate, and I would recommend it to other businesses!

Riskified Feature Ratings

Fraud Detection Software Features
10.0
Anomaly Detection
10
Timely Monitoring
10
ID Verification
10
Data Analysis and Pattern Recognition
10
Rule-based Alerts
10
Investigation Tools
10
External Data Integration
10
Compliance and Regulatory Support
10
User Interface
10

Comments

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