Great value for a superb password manager
June 25, 2021

Great value for a superb password manager

Joel LaRusic | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RoboForm

RoboForm is used as a password manager in our IT support company. We use it to store internal passwords as well client passwords. We use the Business version which allows excellent granularity in permissions between different techs/staff in our organization. Password management is a real challenge these days as passwords should be unique and complex. With a password manager like RoboForm, we encourage random and unique passwords. We can always get access to the passwords via browser integration, the RoboForm website or the mobile device app.
  • Granularity of permissions in the business version
  • Excellent security features such as OTP (one-time password)
  • Browser integration is excellent... almost flawless.
  • Supports all the major browsers and some minor ones too
  • The random password generator is a handy little tool and easily accessible from the sign-up page
  • [In my experience] Android browser integration could be better. For example, It does not work much in Chrome on Android.
  • Reseller program [I feel] is not good at all. Not unless you can sell a LOT.
  • Easy access to our passwords and client passwords
  • Storage of other confidential information like codes, ID, etc.
  • Allow us to control what staff can see and immediately disable access if need be
  • The cost is not high so the ROI was easy as we use the program efficiently to save time looking for passwords elsewhere.
  • It would be nice if we could gain ROI on commissions from RoboForm where we resell it
The number one alternative we see is LastPass. Many of our clients use it and are happy with it and I'm sure it's very close to RoboForm. I have personally used RoboForm for at least 10 years and have been extremely happy with it, so we did not do much comparing recently.

Do you think RoboForm delivers good value for the price?

Yes

Are you happy with RoboForm's feature set?

Yes

Did RoboForm live up to sales and marketing promises?

Yes

Did implementation of RoboForm go as expected?

Yes

Would you buy RoboForm again?

Yes

Process Street, Microsoft 365 (formerly Office 365), IT Glue
I often do recommend RoboForm to colleagues and clients. I sometimes refer them to the personal version of the program, if they don't own a business. It forces people to let go of the idea that they need to remember all their passwords (and therefore choose easy to remember ones). So it is great for security.