Item: RoboForm
Rating: 10
Author: Verified User

Overall Satisfaction with RoboForm

Use Cases and Deployment Scope

I use RoboForm everyday on multiple devices. 3 Computers and 1 mobile phone. I have the Everywhere license that syncs all my information to these devices. I use it to remember all my passwords to all web sites. I use it to generate different passwords for all web sites. I use the Safe Notes feature to remember passwords to computers, credit card information, key codes for locks, any information that I want to store securely is in there.

Pros and Cons

Pros

Fill in web site user id and passwords.
Organizes all confidential information in Safe Notes
Allows access to all my information on my mobile phone
Easy to use

Cons

Bring back the login information card instead of opening on new web page
Navigation on the phone. Not sure how to improve it but seems clumsy. Maybe because I have so many entries.

Most Important Features

Security
Syncs to all devices
Easy to use

Return on Investment

Saves time in having confidential information in one secure application

Alternatives Considered

I honestly have not used any other products, I have used RoboForm before password managers became popular. I have seen other people use last pass and it did not seem as smooth.

Key Insights

Do you think RoboForm delivers good value for the price?

Yes

Are you happy with RoboForm's feature set?

Yes

Did RoboForm live up to sales and marketing promises?

Yes

Did implementation of RoboForm go as expected?

Yes

Would you buy RoboForm again?

Yes

Other Software Used

OneNote, 3CX

Likelihood to Recommend

RoboForm is a great password manager and secure information storage system. I use it on my desktop and laptop computers with the browser extension. The browser extension allows it to fill in web site id and password. I use Firefox, Chrome and Edge and the browser extension works in all of these. I have mixed feelings about using on the phone, but this may be due to limits of the phone platform itself. I do not surf that much on the phone but still need it once in a while. It works but sometimes I have to copy password and then paste it into the field, but this is for applications on the phone. So as I said, it is probably the platform that is the issue.

RoboForm Support

Support Rating

For the few times, in the many years that I have used RoboForm, and that I have needed to contact support they were very responsive.

RoboForm Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Problems get solved Kept well informed Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

I have the subscription license, so I pay yearly and support is included. I purchased to keep the software up to date and to make sure I have support because this software is important for my everyday life.

Bug Resolution

Yes - Yes, it was resolved timely.

Comments

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RoboForm - an old and trusted password manager