Still the most widely used, easy to deploy and reliable second factor authentication product
August 01, 2017

Still the most widely used, easy to deploy and reliable second factor authentication product

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with RSA SecurID

We use it across the entire organization and appreciate that SecureID offers physical token key fobs to our remote users in places where we cannot provide smartphones. For our outsourced users in a call center setup, they use the WIndows version of SecureID. Most of our US users have switched to the mobile app version on their iOS and Android devices. The initiative to replace key fobs with app-based SecureID has saved us a lot of money in the last two years when the conversion project was rolled out. Our goal is to be 100% free of key fobs in the next two years and we are working towards that goal with 80 sites in 40 countries.
  • Flexible platform to access SecureID (Windows, iOS, Android, physical fob, etc).
  • Reliable access. I have never experienced a production outage in the last 4 years which I cannot say for any other technology.
  • Easy to use user interface. We rarely need to provide support on how to use it. Fairly self explanatory.
  • Up to date with latest iOS and Android releases. I had wait for support on Android 7.1.1 for about two months before it was supported.
  • Customizable UI depending on screen size (tablet vs Smartphone).
  • Quicker response for support for admin of internal SecureID server when escalation is needed.
  • Provide us better security with second factor authentication.
  • Easy to deploy with minimal user training needed.
  • Flexible availability virtually and physically.
  • Provide faster support and allow more flexible features aside PIN.
RSA SecureID is still widely deployed and the de facto industry standard for 2nd factor authentication. Microsoft Azure offers alternative 2nd factor auth but the price was too high. We are still testing Citrix NetScaler offering with CloudBridge for 2nd factor auth and SMS code to user mobile device so it is yet to be seen as a viable alternative to RSA.
Easy to implement and support. Flexible platforms and user-friendly interface. Not a lot of customization is available to customers and response time of support could be better. There are now competing products that utilize new features like facial recognition. Using camera and fingerprint sensors are becoming standard in smartphones so RSA SecureID should offer those as options.