Disappointed in reports
October 12, 2021

Disappointed in reports

Leslie Najjar | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

It's being used for payroll for our employees.

Pros

  • User friendly.

Cons

  • I can't get a report with totals for taxes withheld, net pay and employer tax by department when employees work in more than one department. This is very important to me. I have to calculate totals manually.
  • Hold times for support are extremely long.
I like this. I don't have to send pay stubs. They can look things up themselves.
I haven't used or evaluated any others in many years.

Do you think RUN Powered by ADP® delivers good value for the price?

Not sure

Are you happy with RUN Powered by ADP®'s feature set?

No

Did RUN Powered by ADP® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RUN Powered by ADP® go as expected?

No

Would you buy RUN Powered by ADP® again?

No

It would work great for me if we didn't have employees that work in more than one department. I can't get totals by department in these cases.

RUN Powered by ADP® Feature Ratings

Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10

Comments

  • Rebecca H | TrustRadius Reviewer
    Leslie, We are happy to hear that overall you find ease of use and helpful functionality within RUN Powered by ADP®. We apologize for your frustrations with your experience thus far with reporting by department - I have passed this feedback along to our Product Team for to assess enhancement opportunities. Your feedback is very important to us here at ADP so we thank you for the review. - Your RUN Powered by ADP® Team

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