Item: Sabre Red Workspace
Rating: 7
Author: Verified User

Overall Satisfaction with Sabre Red Workspace

Use Cases and Deployment Scope

Sabre Red Workspace is the sole global distribution system that our organization uses to book all business travel reservations. While our corporate travel department uses it to book flights for attendees of larger groups and meetings, Sabre Red Workspace is also configured to our company's SAP Concur Travel and Expense account, an integration which allows all employees to book their own transient reservations online.

Pros and Cons

Pros

Sabre Red Workspace is constantly evolving to keep up with technology trends. For example, it is now available for agents to download on their iPads so that they can work from anywhere.
Sabre Red Workspace offers a suite called Red Apps which has many categories of useful apps that can customize your experience (some at no extra charge) and help simplify workflows.
Sabre Red Workspace provides a comprehensive library of every format or command that an agent could ever need to do his or her job.

Cons

Having to look up government hotel rates separately via Government Suite instead of seeing them listed with common availability result lists is not ideal.
The mandatory migration from Sabre Stars to Sabre Profiles was a difficult adjustment for seasoned agents like myself to get used to. Working with Stars was so much easier.

Return on Investment

Sabre Red Workspace's canned and customizable scripts and mid/back office QC routines that we have in place have reduced the amount of agent errors.
The number of debit memos our agency receives has not been completely eliminated, but it has significantly decreased.

Support Rating

In my 14 years of using Sabre Red Workspace, their software support desk has always offered top-notch customer service and professionalism. Their representatives are extremely knowledgeable, and there has never been a time where they weren't able to quickly and accurately resolve our issues or answer our questions when we called, and we have never been charged for their assistance.

Key Insights

Do you think Sabre Red Workspace delivers good value for the price?

Yes

Are you happy with Sabre Red Workspace's feature set?

Yes

Did Sabre Red Workspace live up to sales and marketing promises?

Yes

Did implementation of Sabre Red Workspace go as expected?

Yes

Would you buy Sabre Red Workspace again?

Yes

Other Software Used

Concur Travel and Expense, Cvent Event Management, Skype for Business (formerly Lync)

Likelihood to Recommend

If your company has corporate discounts with preferred airlines and hotel chains, Sabre Red Workspace makes it really simple to manage those programs using snap codes and HIC tables and ensure that the appropriate savings are automatically applied to all applicable reservations.

Comments

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Whether your volume is high or low, Sabre Red Workspace is a sensible, flexible solution for your corporate travel department's needs.