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Cvent Event Management

Score8.6 out of 10

515 Reviews and Ratings

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What is Cvent Event Management?

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.

Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Cvent Event Management has to offer, as determined by TrustRadius' reviewers.
Based on 515 ratings of Cvent Event Management's features
View all features

Top Performing Features

  • Event registration

    Attendees can register in advance for upcoming online events (such as webinars).

    Category average: 7.1

  • Attendee list export

    The ability to export lists of event participants.

    Category average: 8.2

  • Live chat

    Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

    Category average: 8.3

Areas for Improvement

  • Meeting initiation

    Meetings can be easily initiated, whether they are scheduled or on the fly.

    Category average: 7.8

  • Dashboard / Report / Visualization Interactivity on Mobile

    In-app dashboard reports and data visualization.

    Category average: 7.9

  • Integrates with social media

    Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.

    Category average: 7.6

Reviews

What users are saying about Cvent Event Management.
View all reviews

A great event management platform

Incentivized
Carlos LalandaView profile
Client Services Manager in Marketing at Economist Impact (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Cvent Event Management to manage our events, they have been getting very complex and with the tools that Cvent Event Management offers we have been able to manage it properly, we don't always have the perfect answer but with so many available tools we always find a work around or a way to deliver them in the best possible way, when it comes to registrations, on-site check in and integrations Cvent Event Management has been a huge help!

Pros

  • Managing registrations and keeping historical data
  • Logic in the back end for grouping registrations and specific data
  • Reporting on all areas, revenue, registration numbers, attendee lists, etc...

Cons

  • They could improve their AI, having just a text creator or reviewer I think it's too basic nowdays
  • Design and UX
  • Complex groupings like the audience segment could be improved

Return on Investment

  • Managing more complex events
  • Accommodating more people
  • Bringing more revenue

Usability

Alternatives Considered

Bizzabo and Swapcard

Other Software Used

Swapcard, Salesforce Data Cloud

Cvent Event Management Review.

Incentivized
Verified User
Manager in Marketing (11-50 employees employees)

Use Cases and Deployment Scope

We use Event Management for our Gala dinner and also our annual conference. We have many different registration types and needed a system to coordinate the different messages to each type, collect payment, and provide a mobile app. After using the system, we expanded to use the Abstract collection, on arrival, Diagraming, and considering more!

Pros

  • Keeps track of emails to attendees and their preferences.
  • Reporting - we can get reports on almost anything you need.
  • Design - so many different ways you can set up the registration pages and design.

Cons

  • Exhibitor management - is getting better but feels a bit clunky.
  • App - do attendees even want apps anymore, usage is going down, so maybe it is not giving attendees what they need?

Return on Investment

  • Make us look more professional.
  • We work smarter and more efficiently.

Usability

Other Software Used

monday.com

Cvent Management is Great

Verified User
Administrator in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We use Cvent Event Management to orchestrate each of our in person or online learning events (conferences, seminars, etc). We use it for registration, session management, post event feedback, and issuing of education credits. It suits our needs because the objective of our organization is to serve the community with IT related education events.

Pros

  • Ease of use
  • Simple end user experience
  • Lots of online resources for administrators

Cons

  • Improved reporting or analytics

Return on Investment

  • It saves us time when we create and manage events
  • Continuity and ease of use (do once, leverage many)

Usability

Other Software Used

Google Workspace

Great platform

Incentivized
Verified User
Employee in Marketing (501-1000 employees employees)

Use Cases and Deployment Scope

We use Cvent Event Management for our main conference and training purposes. We are now utilising it for events when we have offsite events and able to register attendees through the link.

Cvent Event Management allows easy registration for attendees, reports and keeps everything in one place and constantly updated

Pros

  • Registerations
  • reports
  • Websites
  • Attendee Hub
  • Onsite registrations

Cons

  • Adding in multiple discussions within sperate audience segments at the same time - for staff rather then using teams on site
  • Giving the option on site to make registration process for new attendees abit easier - can be time consuming
  • creating the registration - sometimes the suggested causing issues when publishing. Its not always required

Return on Investment

  • Reports show how many attendee especially particular registrations path makes a huge difference
  • Discount codes - shows who and how they are being used. Especially when opening the event early

Usability

Alternatives Considered

Cvent Abstract Management

Other Software Used

Cvent Passkey, Cvent Abstract Management, iCapture Survey

Avid Cvent Event Management User

Incentivized
Verified User
Program Manager in Customer Service (51-200 employees employees)

Use Cases and Deployment Scope

I managed attendee registration for a number of programs at a time. Cvent Event Management has made it possible to organize all of these requests. It makes it much easier for the attendee, the manager (myself), and the clients we work with. I've had to manually collect this information before - Cvent Event Management definitely saves time and frustration.

Pros

  • Reporting features
  • Organized data
  • User friendly

Cons

  • Updating attendee info - without access to my clients full account, I get stuck and can't update an email or incorrect spelling
  • People are constantly skipping hotel and/or airline requests
  • Make a report that pulls absolutely every single thing collected in a website

Most Important Features

  • Reports
  • Hotel
  • Air

Return on Investment

  • Consistency in events
  • Easy to jump from client to client

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