- Tools for the management of events in one place
- Inquisium survey tool can be integrated.
- They're getting better.
- Reporting. What is going on there? I get a report almost right and then a normal field anyone would want to show or filter on isn't even available. I have to start over and guess which report will allow it or build one completely from scratch, but then it shows up somewhere different than the others. I actually kind of liked the old SSRS-based reporting because at least then there was hope I could one day get SQL access and just create my own SSRS reports. Maybe the new tool will open something like that. I understand that most users don't know and don't want to know SQL but some of us do and it's a lot more comfortable to just build our own queries.
- Which brings me to #2. Fix your data model. I know you're working on it, but things like speakers - why is that a stub of events? It should be a people record with a relationship record link to the session. Use data model best practices.
- Which is a good segue to the Salesforce integration. More and more people are moving to this. Ideally, I'd love to see a Cvent product built entirely on the SF platform. Just live in that space. You can still sell the standalone because you'll always have customers who just want that but if you offer all the same tools in the SF ecosystem you won't have to worry about your reporting, just let SF or whatever 3rd party thing the end user plugs in do the work. Same for the data model and a bunch of other back-office stuff that gets in the way of focusing on event management tools. Then, you can sell it as highly customizable and all that jazz.
- Onboarding and new user training.
- Customer support.
- The design element that was just released with the roll-out of Flex Registration is fantastic. The drag and drop feature is perfect for any level of user.
- Advanced Registration capabilities such as custom fields and advanced logic.
- With the new roll out, there is a heavy focus on design, which is great, but the advanced back-end seems to be lacking.
- Knowledge of unique cases for advanced users.
- Communicating updates within the system to users.
Cvent Event Management Review: "Cvent - great for large companies looking to get a handle on their SMM"
- Accommodation booking
- Integration with Concur
- Bulk editing - many times something has to be exported and then re-imported to be changed.
- Email marketing - the WYSIWYG is hard to manage, lots of HTML errors , hard to customize and keep consistent branding unless you know HTML.
- Hard to make changes on-the-go from mobile devices.
Companies that only have a few small events per year may find it too costly to be a reliable tool - the enterprise platform may be cost prohibitive to smaller organizations.
- Cvent has great customer service. You never feel alone when there are issues.
- Cvent has great marketing tools: email and phone calls from Account Executives.
- Cvent is savvy with technology and the times. Experience Cvent Connect was great in regards to putting on a show for event planners.
- I personally wish Flex was more like Wix. There are a lot of basic tools missing: Resizing, dragging items on top of each other, etc.
- Sometimes Cvent leaves big cases open. I have had a few cases open for months with no solution.
- Event landing pages are fully customizeable with your company branding, and the latest version of the landing page creation tool, "Flex", is a true WYSIWYG tool, requiring no HTML coding knowledge.
- There is a robust survey tool add-on, Inquisium, which allows you to survey your attendees, and even sync their responses to your CRM.
- Contacts/invitees functionality is very robust. You can easily track who you've sent event invitations to, whether they've opened the invite, registered, declined, etc. And you can sync this data to Salesforce Contacts and Salesforce Campaigns to make it easy for your sales team to see who has registered (without having to constantly ask you!).
- There's a robust venue sourcing and RFP tool integrated in the system!
- Pricing is my biggest issue. So many modules or functions are "add-ons". For example, they have a new Salesforce App that gives better visibility, right in the Contact view, of all event-related data for that particular contact - a great benefit for the sales team (and takes work off the event planner - no more phone calls and emails from salespeople asking if someone has registered or attended an event - they can easily see that information). In my opinion, this should be included in the already-high cost to use the system.
- Cvent has helped streamline registration, and allowed us to collect more data than previously would have without using a registration platform.
- Cvent integrations allow attendees to book their hotel and travel all in one place!
- They are constantly upgrading and improving the software, which is great. I would like the option to have the hotel request integration and the passkey integration together on one website, but have different registration types be able to utilize either the hotel request or the passkey integration for non-sponsored attendees.
- Their customer support services offer easy ways to multitask with a chat feature, a team that is consistently knowledgeable and helpful, and who provide solutions in the majority of situations.
- They are constantly taking feedback and improving on their products. I enjoy the quarterly product webinars they host, so I can stay up to date on new offerings and features.
- The reporting tools are very robust, and it is rare that I can not customize to show exactly what I need.
- Cvent offers so much that it is slightly overwhelming to new hires.
- Allows me to have a database of attendees
- It makes our registration process look a lot more professional and sets up that expectations to the attendees before they event arrive
- Ease of copying changes in event emails by registration path. Sometimes I have a change in details and have to go into each attendee email path to update.
- Well suited for our annual conferences.
- Less appropriate holiday parties, but we have already paid for the software.
- Easily helps to manage attendees, including filtered contact lists, customization for registration questions, and ease-of-use for attendees to use the website.
- Complex reporting that allows you to truly measure the effectiveness of your program.
- Parked reports to share with partners who don't need full access to Cvent, but need up-to-date information on programs they assist with.
- No integration with GoToWebinar. For our webinars, if they register to pay via Cvent, they end up having to then register again on another platform.
Cvent Event Management Review: "Comprehensive, robust event registration solution with excellent reporting features! Impress your C-Suite!"
- What I love most about Cvent is that even if you only manage 1-3 events a year vs. 100+ events a year, it still offers so much value. It takes away a lot of the manual work associated with managing one event, much less 100+ events per year. No more spreadsheets! It eliminates so much paperwork on our end -- and as a small event team, that is CRUCIAL to our event program success.
- At times, an emailed invitation is the first impression we give to our potential customers, so that vehicle has to provide a ton of info, all while being on brand, and looking professional. There are so many avenues for personalization within Cvent, from a branding perspective, as well as a features/functionality perspective.
- Great customer service -- our account manager is always just an email or phone call away to discuss any problems we might have. The online Support is also robust and amazing, as well as the Cvent community of users that I learn from everyday! Cvent offers so many opportunities for personal development within the tool.
- The training and administrative set up process was NOT intuitive. Every organization that uses this tool is not the same, but the training wasn't quite tailored to our organization's needs. A lot of time was spent on modules we never use.
- Our Account Manager oftentimes tried to help, but was unavailable a lot. We were encouraged to contact the Support number, rather than personalized 1:1 with our Account Manager. It would be great if we had just ONE liaison at Cvent rather than being sent to several different arms for different needs.
- I wish the SFDC custom integration wasn't an extra cost to our organization because that is a huge need for us, but the free turnkey solution just won't work for us.
- We worked with the Creative Services team to create a custom, branded suite of registration tools. Not only did this process take EIGHT WEEKS longer than we had contracted, but the CS team was oftentimes hard to communicate our needs with and unresponsive. On top of that, they wanted to charge us for the extra time, even when it was the fault of their team (one of the team leads left the company, and our project got sent back to the bottom of the priority list). Eventually, after lengthy conversations with our Account Manager, they finished our design at the price that was originally quoted, but it really set us back so much time in our event process as we use a registration site template for over 100+ events.
- Customer Service - always very helpful and patient
- Customer Success Group Lunches - I enjoy going to these lunches. It gives me an opportunity to network with other event professionals and learns new aspects and features in Cvent.
- Innovative - Cvent always tries to make their program better, more user friendly, competitive and compliant with standards world-wide
- I would like to see some of the add-ons as part of the basic plans, like the budgeting tool. I create monetary reports but it's not the same as using the budgeting spreadsheet.
- Same with the Crowd Compass (phone app) - I would like to be able to use this for most if not all of our meetings, but since I work at a small organization the cost is too high.
- I don't have any issues with the program itself. There are a few small developer things with the new Flex platform, but they are being fixed as the different phases are rolled out. I'm one of the beta users for Flex and I have been giving input as I come across something.
- Sourcing - Love how the system allows you to create one lead and it sends it to as many hotels/locations you wish to send it to. Additionally, it provides instant feedback on whether or not a hotel/location can accommodate your request. If you receive a submission, these are reportable from the system, not manually collated by a staff member.
- Event Registration - Love the ability to create an online process to allow registrants the easy on registering online.
- Reporting - this can be somewhat difficult to use and clunky. It doesn't always pull all the information the first time you run it, and sometimes requires more than two times of running the report to get all the data needed. There is no way to report on Session Groups and this has been frustrating for over 11 years!
- Membership Management - seriously lacks an update or the functionality needed for most associations. Was created more for corporate membership programs not association membership programs. Very clunky and difficult to use. We have had to use custom questions to help with the reporting side of membership as the standard reports are limited and do not represent the requested or needed data.
- Abstract Management - has improved the most over the last year, but still doesn't allow a review to see more than 100 submissions at a time.
- Has templates: gives you various templates on which to design your event which saves you time.
- 24/7 support: I have called them at odd hours with questions pertaining to my event and they were able to assist.
- Up-to-date with technology: always looking for ways to keep up with the current needs of the industry. FLEX is proof of that. We are all excited for it. :-)
- Event Vouchers: I regularly use these for events that I create. When attendees use their voucher code to log in, and start a registration and then don't finish, it registers the code if they haven't fully registered.
- This limitation is solved by FLEX, but the old registration could not upload any GIFS or video.
- Hard to remember where all the different settings are housed, but again FLEX has solved this
- Generate reports
- Gather information
- Great customer support
- I would like to have the option for more than one sub question on the registration questions. Sometimes it would be helpful to have a sub question added to a sub question.
- Cvent has a signature feature (used via OnArrival) and it allows attendees to sign in for all events. This is important because I work with doctors and all dinners/lunches must be verified and accounted for.
- Cvent allows event emails which can be sent prior to, during, and after events.
- Cvent allows several users to access one event which helps my colleagues and I work on the same event at various times.
- As of now, I don't have any suggestions.
Cvent is also great because we can have a few events going on at once, and they will not interfere with one another. I also love that it has the capability to sync with the CrowdCompass application, which we also use. It has an organized way of keeping all data compiled in one spot.
- The fact we could build our own website, yet still give it a custom URL that synced with our company's URL was a game changer for us.
- I love how easy it is to set up events, and the fact we can have many going on at once. It saves a lot of time from our team so they can focus their efforts on other things, like marketing or selling.
- Cvent is ALWAYS improving, and I love that! Whether it be through changing trends in the industry or customer feedback, they are always looking to better their software.
- I personally have not encountered any cons within the software.
- Cvent allows planners to discover cities and/or venues they may not have otherwise considered.
- Cvent has continued working to integrate both DMOs and venues in the RFP distribution process.
- There is an awful lot of clicking in Cvent. A more streamlined system would not be a bad thing.
- They do reporting particularly well. There are dozens of pre-set reports that you can run and manipulate to gather the information you're trying to collect. You can also create custom reports if you're looking for information that you're not seeing in the pre-set reports.
- Cvent's new Flex - registration re-imagined is incredibly easy to use for users who do not know HTML.
- Their customer service is great. If you have a question while working in Cvent, you can call a representative, start an online chat, open a 24 hours case or refer to the thousands of articles and training materials available to all users.
- Cvent's user conference is a great way to learn how to be successful with the software.
- Cvent's support ticket system is a little hard to use. for example, trying to upload an attachment of a screenshot or something you're having issues with is not intuitive.
- The platform is easy to use. Without much training or experience you can easily figure out how to create registration sites, set up reports, and manage meeting requests.
- Cvent does a good job keeping up with the latest technology. They are constantly updating their system based on feedback they've received (enhancement requests) or industry changes.
- Cvent is able to manage events from start to finish - from RFPs and budgeting, to event registration and feedback surveys.
- We have had some challenges with reporting. It isn't always as flexible as you would want and sometimes we are unable to pull the information in the format we need. They are currently in the process of revamping reports so this may improve.
- Customer support is great when you first start using Cvent, but the more advanced you are, the less helpful this becomes. If you need an "out of the box" solution or a workaround, they are not much help at all.
- The account address book feature does not work for our group and caused us a lot of issues. There is no way to turn this feature off, so we had to use a workaround which has been mostly successful, but does not eliminate all the problems we face with the shared address book.
- We were not aware of some system limitations - like library storage size, until much later in our usage of Cvent. If we would have known ahead of time, we could have better planned on how to organize and manage certain aspects of our account instead of trying to clean up and streamline after the fact.
- Data Management - Easy to build reports can be used to track attendee preferences, locations, and trends and easily report out. The reports sections continues to receive improvements and updates and is one of the best features of the system.
- Requests for Proposal - Easily manage, review, and confirm RFPs and hotel selection for events of any size throughout the world. One of the most user-friendly RFP systems I've used.
- Stakeholder Communications - Efficiently manage your email communications to stakeholders and attendees through the events email system. Using invitation lists and filters, easily send messages only to the intended recipients for targeted mailings.
- Lack of Test Emails - Some systems allow you to receive a test email using stakeholder data to view and test generated links and information or to pass on the text and links directly if the email was filtered or lost. Unfortunately, Cvent does not currently offer this feature.
- Formatting Emails and Documents - Recent changes to the system with Cvent Flex have improved this functionality, but with the traditional builds we still face difficulties with formatting emails, documents, and webpages. The new GUI system is improved, but for older events some programming knowledge is helpful.
- Avoid Over customization - Cvent is a great product out of the box, but it may be tempting to over-utilize custom fields. The larger the number or more complicated the logic of the custom fields, the more difficulties you may face in integration with other systems.
- Cvent is a robust system that allows users to customize registration processes.
- Cvent integrates with many other systems.
- Cvent provides a great support service.
- Some things are not intuitive or require a robust knowledge of the software to complete. Part of this is due to the customization options available.
- User feedback is not always considered. They do have User Experience groups, but in general, it seems that often changes are made without considering users.
- We have found some limitations that don't make sense. Cvent offers a lot of customization options, but there are limits. For example, you can change the language/naming of many things in your registration setup, but the names of Payment Methods can only be changed if you are opening payment to registrants. We process payments offline occasionally and were hoping we could customize the payment types to fit our needs.
- Client reports - easy to read, update and customize for our clients.
- Mapping - love this option to be able to show clients exactly where their site options will be based on specific needs.
- Communications with partners - allows us to communicate with many at once versus email.
- Honestly, based on my experience so far, I can't think of a con or new idea for Cvent.
Cvent Event Management Scorecard Summary
About Cvent Event Management
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Cvent Event Management Integrations
Cvent Event Management Competitors
Cvent Event Management Technical Details
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