Cvent Event Management Reviews

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Score 8.7 out of 101

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Reviews (1-25 of 130)

Nick Faulkenberg profile photo
November 14, 2019

New but loving it

Score 8 out of 10
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Currently, I am the only manager using Cvent Event Management, however, it is allowing me to network with other people in the hospitality industry to get best practices on how to grow our current business. It allows us to find new and inventive ways to attract new clients and to keep existing clients.
  • They keep people involved and working together. This always [makes] for more interactive networking capabilities.
  • It rewards you for your time. This gives you an incentive to keep coming back.
  • It recognizes you as an individual. This makes you feel personally involved and as though the company cares for you.
  • Better rewards for your time. When reviewing for them, the breakdown of what you are offered is sometimes lacking.
It is well suited for someone who is looking to grow and expand their current business. They are constantly offering webinars that are joined and run by people just like you in the industry you are working in. I have been able to get at least a dozen new ideas for gaining new clients.
Read Nick Faulkenberg's full review
Madison Mills profile photo
November 14, 2019

Cvent Review

Score 8 out of 10
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We use Cvent across our entire organization for marketing, event planning, membership management, reporting, etc. It helps to keep all our information in one centralized location.
  • You can design email marketing campaigns linked to your event within the software.
  • You can gather reports on basically anything such as email open rates, click rates, event attendee dietary requests, etc.
  • You can house invite lists within the software and invite an entire list of people at once to a given event.
  • Some of the design functionalities in general need some work.
  • Inserting video into email marketing should be an option.
  • I often have problems with the software not loading specific items in a timely fashion, or not saving my work once finished.
If you are an event planner who believes in the importance of marketing your event, Cvent is a great platform for assisting with both at the same time.
Read Madison Mills's full review
Cali Beyer profile photo
Score 8 out of 10
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Cvent is just used in our conferences and events department. We use it to run our event application and registration processes. We also use it for scholarship and grant applications.
  • Custom reports help us get exactly the information we need about our events every step of the way.
  • You can duplicate and edit events, making it incredibly easy to create events within the same conference series.
  • New Flex website and email design make external-facing pages so customizable and beautiful for our attendees.
  • There are multiple email segmentation options, but it could be more thorough.
  • There's a pretty thorough online community for answering questions, but, if you can't find an answer there, you might have to wait on hold with customer service for a while.
Cvent is the leading event management technology for a reason! It works very well for us. Once we became familiar with it, we used it for things besides events as well.
Read Cali Beyer's full review
Danielle Keckley profile photo
Score 9 out of 10
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Currently we use the product for all of our institutional campus activities (i.e. ceremonies, commencement, community impact day, etc.). We have approximately 12 users within different departments from our special events team, donor relations, alumni relations, student affairs and faculty affairs. Cvent helps us keep organized and see what type of registrant to expect (allergies to food, room capacity, answer registration questions) and also see at an event thru On-Arrival.
  • User friendly for those registering, by answering a few quick personal questions and any custom registration questions (i.e. dietary restrictions).
  • Customer support, if you can not find an answer within the Cvent Community (Cvent's google of all things) then you know that you are just a phone call away to have someone not help fix the problem but also walk you thru it in a teaching manner as well.
  • Proactive with technology advancements making it easier on both the planner and invitee. Example - On-Arrival, badges can be made in advanced using Cvent registration with seating assignments but while checking in the invitee just needs to state name and quickly be found via tablet this information then can be transferred to all planners in the room (i.e. VIP arrivals).
  • Training more virtual, although you have most of the resources it can be overwhelming as you are not going to learn everything all at once. Though there is always Cvent Community and a phone that can be made.
  • Images it would be great if there were some stock photos or backgrounds that could be used that already to the sizes needed.
  • Flex - logic questions and being able to put in more sub questions on top of each other.
For any type of event/activity that you are expecting more than 30 people. Cvent has all the tools to manage 30 - 1000+ person event with different complexities being able to used per type of event. For instance; we hold our Graduation week on Cvent this has multiple activities for both our students, faculty and staff to attend depending on the type of program they are graduating from, Cvent makes it easier on both planner and invitee to know where they're going and what to expect. We do not use it if we have a smaller event (10-15 people) or do not need to know who is coming (i.e. open forum/community walk-up).
Read Danielle Keckley's full review
Pamela O'Connor, CMP profile photo
Score 10 out of 10
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We use Cvent across the entire association. It is our event management solution, our contact database and our email marketing software. Cvent helps our staff of 5 do the work of a much larger organization. We also use their CrowdCompass Mobile App and their OnArrival 360 check-in app to track session attendance for CEUs.
  • They listen to their users and make updates based on their recommendations.
  • Their customer service is fantastic!
  • Their new platform makes the whole process of creating and running an event so much easier!
  • The badge designer is a little clunky and difficult to use.
  • I’d love to see their add-on modules priced differently (flat fees vs. per registration)
  • They’re membership module is only for individual memberships, we have organization based memberships, so we’re not able to use it.
We run our standard conferences through Cvent Event Management, but we also do our sponsorship sales, service award pin sales and legislative day appointment requests through Cvent. We mapped out those “events” to match their items to the sections in Cvent (i.e., A sponsor package is an admission item, the items that make up the package are sessions, etc.).
Read Pamela O'Connor, CMP's full review
Kristina Johnson, MBA, CMP profile photo
Score 9 out of 10
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Cvent is being used by our meeting services department for those clients who need to utilize a registration platform or whom we are sourcing venues for. It is not used by our whole organization, very client dependent.
  • Registration management
  • Reporting
  • Custom websites
  • Venue/sourcing information and tracking
  • PNR matching can be time-consuming
  • Seating is cumbersome and time-consuming
  • Costs
It is perfectly suited for registration management and needs from my user perspective. They do a great job at ensuring attendees have a customized experience per their companies needs and can receive all information. It is costly if you are just looking for a very simple registration, but for more complex registrations, it is perfect.
It is also great when sourcing venues for programs. There is a ton of venue information.
Read Kristina Johnson, MBA, CMP's full review
Cassandre Therrien profile photo
August 16, 2019

True event management!

Score 9 out of 10
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Cvent is being used by the Groups & Incentives department in my organization. It helps our customers register to events and ease the payment process, while helping us building the website, the registration form and invitations. I’ve been working with Cvent since April, so it’s been almost five months now. I’m trying to learn and work with Cvent to prepare the staff before the company starts using it full time. If everything goes as planned, we should start registration for an event in October. Then, we’ll launch our first event with Cvent in January 2020!
I can't remember how we used something else before Cvent Event Management!
  • Site Designer is a wonderful tool to ease the website building process.
  • Concur integration is a product that customers are happy to have.
  • The responsive website that fits for all types of computers and phones is a must!
  • I'd like to have more liberty to create custom question or custom fields.
  • Some features are taking a long time before being available in Flex.
  • Sometimes there is too much questions in a feature that need to be answered.
I think Cvent works for any types of event. From meetings and incentives to weddings and vacations, I don't see how Cvent wouldn't work. However, I don't think Cvent would be necessary if your event doesn't have activities/sessions/excursions to register to. If you only want people to tell you if they're coming, you might not need this kind of platform.
Read Cassandre Therrien's full review
Courtney Riley profile photo
Score 9 out of 10
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Cvent is used by a few departments within my company. The software is used for big (over 3oo people) to small (6 people) events. Having one platform be your "home" for events has been a huge time saver for our company. Some of our events there is a fee associated with them, so Cvent can easily work with the marketing team and finance team to ensure we get our money! Additionally, we utilize reminder emails depending on a person's actions of the event. For example, if a person has looked at the event invitation but hasn't yet registered, we can send an email to them to remind them to register or ask why they aren't attending.
  • Communication to attendees.
  • Registration for multiple break outs.
  • Syncing with CrowdCompass- the event app.
  • Have checks and balances.
  • Have a "what you need" to start your event.
Cvent is ideal for collecting information from the attendees coming to your event. The attendees could just be attending your event or taking an extra training session, Cvent allows you to supply tracks attendees can pick at registration which will allow them to go down the path that is ideal for them. Additional, if there is a fee or an extra step for one type of attendee vs another one, Cvent handles that seamlessly!
Read Courtney Riley's full review
Kayla Sisco profile photo
Score 8 out of 10
Vetted Review
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This is being used by our meetings and events department. It assists us with housing and registration - we have many clients who we need to manage room blocks for and exhibitor badges. It is the exact tool that our department needs so we do not need to heavily rely on ever-changing Excel documents, Google docs, etc.
  • Ease of use.
  • Nice look to the websites.
  • Customization available.
  • The hotel widget is not great.
  • More flexibility is needed to make particular changes within widgets.
I think Cvent is an absolutely great tool when being used for housing and registration that you must be managing. I do have scenarios that attendees need to register themselves for a room or badge, and it becomes a little less relevant in these situations.
Read Kayla Sisco's full review
Michelle Lynn profile photo
Score 6 out of 10
Vetted Review
Verified User
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We have a number of departments within our company; most of these host events of various sizes for those we serve. Cvent is our registration management system for nearly all of these events with attendance numbers ranging from just a handful up to in the thousands.
  • Customer service/responsiveness is top notch, clear & concise answers every time
  • Flexibility to adapt registration options based on the nuances of each event.
  • Flex Registration has the potential to be a really great tool once advanced editing features are available.
  • User-friendliness: utilizing Cvent is just not intuitive and comes with a lot of random quirks one must learn to navigate. Flex Registration attempts—and has the potential—to better this, but it's just not there yet.
  • Flex Registration is currently too structured and restrictive in design. Hoping this will improve with continued feature releases.
For simple events without a lot of different types of attendees or options, the registration portion could be achieved much cheaper through a simpler platform. However, Cvent reports are very customizable and the system is great for events for which you need a simple solution for collecting payment online. Cvent is also a good solution for large-scale or complicated events with a lot of nuances, provided there is someone very experienced driving the bus, as it is not an intuitive system to use.
Read Michelle Lynn's full review
Candace Little profile photo
Score 10 out of 10
Vetted Review
Verified User
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My organization centralized meeting and event planning at the end of 2018. We are using Cvent and all its tools for meeting planning, sourcing, registration, budgeting, etc. It has helped us create a hub where we can keep all information/data in one place.
  • Centralized Data
  • Strong Network
  • Intuitive/ Easy to use systems
  • Fast and Friendly customer service
  • Easier step by step instructions
Cvent is well suited for all meeting and event planning, management and execution. It does seem geared a little more towards events that are collecting forms of payment from meeting attendees.
Read Candace Little's full review
Karen Chikuku profile photo
Score 9 out of 10
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Cvent Management is used by website tech team to custom make websites, handle registration and to do reporting for clients. It is also used by business development people to source for venues on the supplier end of things. It is only used by our specific department. It has helped us streamline a lot of processes by making itself a one stop shop. Due to it's innovation with the FLEX platform we can now offer our clients unique, up to date website styles.
  • User Friendly
  • Provide many website templates
  • Has 24/7 customer service
  • Has a community forum to connect with individuals in the same industry and to also look up how to perform certain tasks
  • Provide a better way of handling . It's either or.
  • Sometimes for programs with voucher codes the system is faulty as it will register someone who's started registration but has not completed it, skewing the numbers.
  • It only has one format (the US WAY) of xxx-xx-xxxx of adding a social security number. What about for countries like Canada with different formats?
The best part of this platform is that you can tailor make your website event/meeting/trade show to however you want it to look like. It can support an event as small as 5 to a large one up to 10 00+ both in functionality and design. It support meeting and trade shows which normally has a plethora of session as well as websites with multiple registration paths.
Read Karen Chikuku's full review
Lisa Carper profile photo
Score 10 out of 10
Vetted Review
Verified User
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We currently use Cvent to collect registrations for our events. We are able to collect payments and other data to make the event registration process flawless. There are many units across the university that use Cvent for the same purpose but in different capacities. This process allows us to track and record attendance into our main database.
  • We are able to identify our guests by email address. This cuts down on duplicate registrations.
  • There is endless amounts of training which is important with any technology.
  • The customer service team at Cvent is phenomenal.
  • Cvent recently unveiled a new platform called Flex. All of the features are not yet available, but they are getting there.
Cvent is great for any group that collects registration for events. The supplier network is also fantastic for finding event space. When you need to travel to a different city for an event, it is hard to know where to start to look for the venue. The supplier network puts you in contact with the right people, the right information and the right places.
Read Lisa Carper's full review
Jennifer Wenger profile photo
September 26, 2019

Event management made easy!

Score 10 out of 10
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Verified User
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We use Cvent to create event websites and manage our meetings throughout the year. It makes it easier for our event coordinators to register attendees and their guests. Our attendees have a much better experience of being able to register from our website any time they are free.
  • Creates a beautiful website in minutes that is aligned with our branding.
  • Organizes the hotel and travel information for attendees.
  • Quick email communication to our attendees through Cvent.
  • Making it easier to make changes after the event goes live.
Cvent Event Management works well with all of our meetings.
Read Jennifer Wenger's full review
Jillian Kreider profile photo
Score 10 out of 10
Vetted Review
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We use Cvent Event Management to help us with our user conferences, training symposium, workshops, trainings, and roadshows. We currently utilize the system in our Marketing department that manages its usage across all other departments. This is a one-stop shop for us to manage our events from start to finish, has simplified our processes, and makes invitee and event management a breeze.
  • Invitee Management
  • Event Management
  • Budget Building
  • The rollout of Flex: It is still missing some items at the present time.
  • The support portal: It could be easier to search sometimes.
  • No others
Especially with the rollout of the new Flex system, Cvent Event Management has continuously improved. We have been using the system since the initial Blue phase, have moved on to Classic and Express, and are now using the beta version of Flex for our latest event. While it is still missing some of the system's capabilities, Flex will be a force to reckon with when everything is fully rolled out. The drag and drop, plug and play use make things much easier to deal with and, for our event, it is exactly what the doctor ordered.
Read Jillian Kreider's full review
Janet Neely profile photo
Score 10 out of 10
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Cvent is amazing. It has helped to enhance our events management and execution. We were able to manage 8 meetings back to back in two months. Our stress levels were minimal due to the use of Cvent. We could not ask for a better system to use for this purpose. The customer service and support service of Cvent is wonderful. Very quick and very precise service. Thank you Cvent, you ROCK!!
  • Helps with event planning
  • helps with events management
  • Helps us as a reference for event recap and debriefs
  • I think Cvent is great so far. I don't have any complaints in particular.
We had back to back events and Cvent has made planning much more manageable. The support team has done a terrific job working with us through minor challenges. We were able to meet all expectations during the planning phase through the events go-live dates. I can't say enough about the great impact of this system.
Read Janet Neely's full review
Angela Schindler profile photo
Score 9 out of 10
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It is being used across the whole organization. Corporate is able to review budgets at a glance.
  • Customize to our branding.
  • Reporting.
  • Ease for attendees to register.
  • Flexible to allow attendees to upload a photo.
  • Sometimes the widgets are hard to customize or find.
It works well for our events. We are able to submit our final budget numbers for corporate to review across the board. We love the reporting that comes from Cvent. The click-through is very beneficial for our teams to see where the interest lies for follow up calls. The CrowdCompass API is super helpful in creating event apps.
Read Angela Schindler's full review
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Score 9 out of 10
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Our organization has used Cvent for our organizaton's 3 regionally focused annual conferences and professional development events hosted at schools and hotels throughout the world. Additionally, we use Cvent to manage the registrations and certifications process for our Online Workshops. We currently use Cvent to manage our registrations, data, RFPs and vendor submissions, surveys, to run our conference apps, and to manage our certificates and records available through a contact website built through Cvent.
  • Data Management - Easy to build reports can be used to track attendee preferences, locations, and trends and easily report out. The reports sections continues to receive improvements and updates and is one of the best features of the system.
  • Requests for Proposal - Easily manage, review, and confirm RFPs and hotel selection for events of any size throughout the world. One of the most user-friendly RFP systems I've used.
  • Stakeholder Communications - Efficiently manage your email communications to stakeholders and attendees through the events email system. Using invitation lists and filters, easily send messages only to the intended recipients for targeted mailings.
  • Lack of Test Emails - Some systems allow you to receive a test email using stakeholder data to view and test generated links and information or to pass on the text and links directly if the email was filtered or lost. Unfortunately, Cvent does not currently offer this feature.
  • Formatting Emails and Documents - Recent changes to the system with Cvent Flex have improved this functionality, but with the traditional builds we still face difficulties with formatting emails, documents, and webpages. The new GUI system is improved, but for older events some programming knowledge is helpful.
  • Avoid Over customization - Cvent is a great product out of the box, but it may be tempting to over-utilize custom fields. The larger the number or more complicated the logic of the custom fields, the more difficulties you may face in integration with other systems.
While the system still has space to grow, it is the best management and event registration system I have yet used for events from dozens to thousands of attendees. For building registration pathways, gathering attendee data, communicating with attendees (on and off-site), and managing surveys, Cvent is a great tool for organizations that regularly organize events, trainings, or conferences.
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November 04, 2019

Cvent is a great product

Score 7 out of 10
Vetted Review
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Currently, we are using Classic and Flex websites for our events. In addition, we have used LeadCapture and CrowdCompass along with OnArrival. This coming year, we are using Flex primarily, and moving the mobile app to DoubleDutch along with OnArrival. We are excited about the DoubleDutch app for some refreshing ideas and approaches to our upcoming events.
  • Once implemented, the website and registration can work very well. Yet it takes significant time and countless departments to get there.
  • Our Cvent support team has been helpful and beneficial throughout our challenges. They listen and take action. For that, I appreciate it.
  • Flex is a great platform and much easier to use than Classic. A good improvement for a user-friendly platform.
  • Their programming - Classic was challenging to use, but Flex is easier.
  • Consistent updating and improvements. They are lacking on this.
  • Some CVENT team members are not as well trained and/or effective at problem-solving or building. We experienced countless problems in our first year; many things could have been avoided.
Cvent is pricey and that can be a hard sell to leadership. The challenges we experienced with getting this technology off of the ground was a truly awful experience. That said, the Cvent team listened to our issues, recognized the issues, and took action. This will be our 3rd year and things certainly still are not in alignment - at all. But we are getting there.
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Score 9 out of 10
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We use Cvent as a registration system for our main programming, week long experiences. Cvent allows us to customize what questions we ask and allows us to set up automatic reminders and collect payments. We like having all these pieces contained in the same program.
  • Their on boarding process is very thorough and helpful. We were given a consultant who walked us step by step through each step
  • They provide a lot of customization for how things look and how things are worded to make it as easy as possible for our end users
  • There are a lot of great reporting tools.
  • The basic user limit is 10 and when you want more than that it gets costly.
  • A few things are not customizable and on occasion prove to be annoying.
  • The user end of the program is nice and clean and easy to navigate but the backend can be a little complicated sometimes.
Great for conferences, retreats, and corporate events. Maybe a little too complex for a simple ticket event like a concert.
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Score 9 out of 10
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We use it across the organization for event registration only. We hope to use other options like budgeting, travel, calendar management, SMM, hotel management, etc. but have not been able to so far. We have about 70 users globally with most being in the US. Their new interface 'flex' has really enabled us to onboard a broader user group than we would have been in their 'classic' interface. The drag and drop interface also applies to their email designer which is a nice feature.
  • New interface design
  • Resources to support their initiatives
  • Broad range of well developed tools
  • Customer support: phone
  • New interface is not in full parity with the old system
  • Delays in getting issues resolved
We use it across our entire organization and have launched hundreds of events. Users are able to work independently in the system with the occasional need for help or work in tandem with colleagues if they are only occasional users. The tools offers a lot of reporting capabilities that have a variety of security options. It is easy and quick enough to setup an event that is only anticipating 15-0 registrations but robust enough to setup an event expecting thousands.
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Score 10 out of 10
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This is currently being used by a few departments, but we are hoping to expand more in the company.
  • Onboarding/support.
  • Usability.
  • Knowledge-base.
  • Could be tailored more to events outside of tradeshows.
Cvent can be used for basically any type of event, though it is best for tradeshows specifically.
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Score 10 out of 10
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We use Cvent for our more complex, more expensive events. Cvent scales really well, but because there is a cost associated with registrations, so we use it for events that make the cost worth it for us, a non-profit. It also is integrated with our Salesforce org, preserving data quality and making reporting seamless. Cvent event management is also easy to use and create a beautiful interface for event attendees. It’s customizable and scalable. I’ve administered many different r event platforms and Cvent is the best.
  • Customization: make the event look specific to your company, your event and collect any info you want during registration.
  • Innovation. It’s almost hard to keep up with everything Cvent is doing.
  • Customer service: 24/7, super friendly and eager to help, happy staff.
  • Complex. Their new design flex is much better, but the customizable quality of Cvent makes it more complex.
  • Mobile readiness. Again, this is addressed in flex, but in standard, you have to maintain two websites and the mobile version is plain and old fashioned.
  • Pricing structure: free events should be free registrations.
Cvent is great for all kinds of events. As I mentioned before, it’s scalable. Small, one-day events work as well as multiple-day, complex conferences. You can plan travel, hotels, and seating all in one place and create a seamless registration experience for your attendees. In flex, it can all even be on two pages. I can do it on my phone or my laptop and get the same great experience. There may be a learning curve for people who are technologically challenged, but as soon as they can navigate around Cvent, in my experience, most people are comfortable.
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Score 7 out of 10
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Cvent is used organization-wide and is the foundation of our registration solution to our clients pre-event and on-site. It is pivotal in our reporting out registrant status and health of event prior to execution. We also heavily rely on the mass communication tools available in the Cvent suite.
  • Registrant history.
  • Reporting.
  • Breakout session management.
  • HTML editor interface.
  • Cleaner refund process.
  • Sourcing off property venues for receptions and activities.
Cvent is well suited for large to small meeting management. Scope and accessibility scale well in response to conference size. Cvent does not function well as a project management tool. There is no function to delegate tasks, review pending items and does not show an overall high-level project stage.
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Score 10 out of 10
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We use Cvent across the organization for registration, but select teams are also utilizing the budget and survey modules. We are saving time on data entry and will eventually save time and effort to pull Excel spreadsheet “reports” for that data.
  • Registration
  • Budgets
  • Reports
  • Some features are “turned on” multiple layers into the system.
  • Media and graphics are still a little challenging to edit without some sort of design software/experience.
  • Segmenting admin level settings by groups would alleviate some headache.
CVENT is really great for any SMM program. In an age of tech that likely will not change, I can’t imagine not having a cloud-based tool for registration and all meeting info. Big and small events are a good fit for this platform.
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About Cvent Event Management

Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.

Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.

Cvent Event Management Features

Has featureDesigned to help meeting and event planners more easily navigate every aspect of the event process.
Has featureIncrease attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
Has featureCreate organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.

Cvent Event Management Integrations

Cvent Event Management Competitors

Eventbrite, Certain Event Automation Software, Aventri (formerly etouches)

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?Required

Cvent Event Management Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone