Cvent is perfect for virtual, in-person and hybrid events
The Cvent Event Management tool is being used across the whole organization to help set up virtual and in-person events with employees and …
Cvent Event Management
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Cvent Event Management
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…
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Product Details
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Cvent Event Management Features
- Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
- Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
- Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.
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Cvent Event Management Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
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Frequently Asked Questions
What are Cvent Event Management's top competitors?
Eventbrite, Certain Event Automation Software, and Aventri (formerly etouches) are common alternatives for Cvent Event Management.
What is Cvent Event Management's best feature?
Reviewers rate Support Rating highest, with a score of 8.7.
Who uses Cvent Event Management?
The most common users of Cvent Event Management are from Mid-size Companies and the Events Services industry.
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October 12, 2021
Cvent is perfect for virtual, in-person and hybrid events
The Cvent Event Management tool is being used across the whole organization to help set up virtual and in-person events with employees and clients all over the world. It's a powerful tool to maintain a clear record of who has registered for an event and who hasn't, allowing us to get clear reports for marketing use. So far, the only issues we are having are because our account is so big and we handle so many events at the same time (50+ per month), creating hundred of reports every months and importing as many contact groups (with thousands of contacts), documents and images, that it's looking a bit cluttered on the backend. Reports can be mass deleted, but documents, images and contact groups must be deleted one by one. Contacts, on the other hand, cannot be removed, even if they are no longer valid, so we need to merge the outdated contacts with each other to "delete" them
- Send invitation to huge amounts of people
- Making reports for easy access to the data
- Allow integration with virtual platforms such as On24, Zoom and MS Teams
- Session emails can't have multiple customized headers and footers
- Widgets can't be easily duplicated across several emails
- Some functions enabled for website design are not enabled for email design
- Virtual session links cannot be imported
October 07, 2021
Why I love my job as a Cvent Event Management User
It is used by the whole company of the client I support. It allows for specific branding guidelines to be followed so that a consistent message is always being delivered to their clients and partners.
Cvent Flex registration tool allows for an easy and user-friendly way to get out the event or conference details to the targeted market, easy to use registration process and a quick and concise confirmation in their email inbox. Prior to the event, it allows to relay all final details, be it URLs for webcasts or hotel confirmations for onsite conferences. For onsite check-in, OnArrival speeds up the line, allows for any messages to be relayed and gives a great end-result participant report.
Cvent Flex registration tool allows for an easy and user-friendly way to get out the event or conference details to the targeted market, easy to use registration process and a quick and concise confirmation in their email inbox. Prior to the event, it allows to relay all final details, be it URLs for webcasts or hotel confirmations for onsite conferences. For onsite check-in, OnArrival speeds up the line, allows for any messages to be relayed and gives a great end-result participant report.
- Set and maintain branding needs
- Provides amazing end-user reporting
- Provides an always ready, 24-hour hands on customer service help desk
- Allowing more in depth paths for registration questions (i.e. drill-down questions as needed)
- Hotel widget does not model in a user-friendly way, allowing for customer confusion and cumbersome work-arounds
- Flex Email customization widgets need to integrate into the emails more smoothly and be able to customize to have the same look, feel, font of the written text. At this time it does not allow for the same level of customization.
January 11, 2022
Director
We use Cvent for multiple events that are held in person and virtual in our company for members and nonmembers in education. We have customized Cvent in a way that we can make it easier for our customers to register by adding drop-down lists in the registration process to make sure they are directed to the right path to give them the discounts that they should be receiving.
- Tracks number of people attending
- Tracks people that have left registrations
- payment
- allow more that on person to register
- easier to set up
August 20, 2021
Cvent: Easy Registration, Communication, and Reporting.
Cvent [Event Management] is very robust, but the most beneficial item from the platform would be the ease of cross-event surveys and the ability to send those to a shared portal our entire company has access into. I save hours per year by not needing to pull reports daily for staff members.
I would love to see Cvent [Event Management] add event feedback survey reporting to the cross-event reports. I spend a good amount of time collecting this data manually and manipulating it for a full year of events.
Cvent [Event Management] can be customized to solve a multitude of problems. In my personal role, I use Cvent [Event Management] to solve the problems that come with registration: "Who has registered? What are their registration details? What information do I need?" I can set up a registration page, capture all the data needed, and then push a report to a shared portal so I do not have to answer my team each time they have a question… I can direct them to the reporting portal and they can be autonomous.
- Email Tracking: You can see if your event invitees have opened the invitation email, registered, declined, or even what step in the registration process they made it to.
- Automated Emails: You can send emails manually or schedule emails to specific invitees, registrants, or no-shows.
- Reporting: I can create a customized report, manipulate it when needed, and event send it to a shared portal so my co-workers can login and view a report in real time without emailing me requesting a specific report.
- Feedback Cross-Event Reporting: I would love to see [Cvent Event Management] add event feedback survey reporting to the cross-event reports. I spend a good amount of time collecting this data manually and manipulating it for a full year of events.
- OnArrival Application Login: If you make an error logging in 3 times in a row, it locks you out for a good chunk of time. Would like a two-dept verification to avoid.
- Networking: Before covid, we used to have a good amount of in-person networking opportunities for [Cvent Event Management] users that were free- now it is really only [Cvent] connect for face-to-face events it seems?
August 18, 2021
Cvent is robust, customizable, and powerful software
Our association uses Cvent to manage our membership database, e-mail marketing, and annual conference. Our conference boasts 400+ sessions, 100+ speakers, 200 exhibitors, and 6,500+ attendees. We use Cvent to market the conference to some 20,000+ potential attendees; manage registrations for exhibitors, sponsors, and attendees; event surveys and reporting; event mobile app; and more.
- Complex event registrations with multiple attendee types
- Widget-based event website and email builder makes marketing quick and easy, especially for users without HTML/CSS knowledge; HTML widget allows for customization for those who want to fine-tune
- Plenty of custom fields allowed in contact records
- Clean interface
- Email automation and filtering capabilities
- Event registration links to contact record
- Robust reporting, both standard and custom
- Responsive and helpful customer service/tech support available via chat
- New product releases are slow and staggered, requiring customers to find workarounds for previous features (increased manual labor)
- No ability to modify event website CSS in newest event management platform (Flex)
- No integration with membership module in newest event management platform (Flex)
- Limited email marketing capabilities (e.g., no A/B testing)
- Limited customization of memberships (only allows calendar-based or a specific number of days)
- Exhibitor, sponsor and speaker management is clunky, and customization options are minimal
- No ability to restore deleted contact records
- With its focus primarily on event management, Cvent has not updated other modules in years (e-marketing and membership in particular), making them dated and clunky
- Doesn't allow organization members to register for their own events after launch without paying a per-registrant fee
November 01, 2021
First Time User
We use Cvent for our conference/tradeshow. We are a very small organization with only one person organizing the event. Cvent Event Management makes it easier to coordinate everything in a timely fashion. The ease of getting the analytics and reports helps us make good decisions every week. I highly recommend Cvent Event Management.
- Reports
- Payment/Refunds
- Website build
- Easy to understand the language when building the website
- User end search capabilities should include presenters
- Building reports is time-consuming because it is not a step-by-step approach.
October 21, 2021
Cvent: Worth It All!
Our organization uses Cvent Event Management to manage webinars, live streams, and conferences. It is mainly run by our marketing department for conferences and admin things but used by our sales team to do their webinars and market to their user base. For us, this addresses a lot of business problems of management. The system allows us to keep everything in one forum and as one base for everyone to jump off of.
- Event Management
- Customer Relationship Building
- Ease of Use
- CRM Monitoring
- Hotel Sourcing
- Better clarification on product updates
October 12, 2021
Cvent Event Management a Clear Winner in the Space - For a Price
Cvent is used by our marketing department, as well as key staff on our sales team. This event management system allows us to manage the full lifecycle of our events and integrate the data with our Salesforce CRM. Cvent's nimble platform allowed us to quickly pivot from in-person to virtual events in early 2020, and execute triple the amount of events as usual, and also integrate Zoom into the platform. In fact, we were Cvent's first native Zoom integration client.
- Event landing pages are fully customizeable with your company branding, and the latest version of the landing page creation tool, "Flex", is a true WYSIWYG tool, requiring no HTML coding knowledge.
- There is a robust survey tool add-on, Inquisium, which allows you to survey your attendees, and even sync their responses to your CRM.
- Contacts/invitees functionality is very robust. You can easily track who you've sent event invitations to, whether they've opened the invite, registered, declined, etc. And you can sync this data to Salesforce Contacts and Salesforce Campaigns to make it easy for your sales team to see who has registered (without having to constantly ask you!).
- There's a robust venue sourcing and RFP tool integrated in the system!
- Cvent can be integrated with Zoom for a seamless experience for webinar attendees.
- So many modules or functions are "add-ons".
- Subscription prices have creeped up over time.
- Per person registration can be very expensive over time.
- They need to do a better job of allowing clients to report on ANY data points.
October 12, 2021
Personalized and Customized Event Management
Within our department, it is used heavily as a communication and registration tool in event management. We use it for sending advertising emails and building registration and information websites for events with over 4,000 attendees from around the world. We use it for check in at events, to collect fees, and for data and statistic management after the events.
- Provide design options
- Easy-to-learn system
- Sata and analysis
- Managing all parts of an event in one system
- Some products have too many features
- Help articles are sometimes outdated
- Phone app is outdated
December 21, 2021
Wealth of Knowledge
We use it for event management, registration, surveys, mobile app, and emarketing and publications for our company.
- Registration is very easy with the drag and drop features in flex
- New Surveys are so much easier than the older version. Drap and drop features here as well.
- Socail tables, now diagramming and seating is seamless
- Commiunity information should be available under the new look/experience of Cvent.
- The administration courses should be broken down to simplify learning.
- QR codes should be implemented in the new surveys.
August 09, 2021
Worth the time to learn the system
It is used for registration purposed by 2 departments for seminars/trainings. It eliminates manually creating reports on attendees and their information.
- Real time data
- Auto emails to attendees
- Reporting tools
- Instructions on how to use a tool are not always very clear
- Not always the easiest site to navigate
October 26, 2021
Cvent for Nexia International
We use this software ourselves and so does the event agency we use to run some of our events. It is just great as a platform for delegates to register and to manage registration of other attendees. We also enjoy the flexibility of the software and the help from the team.
- Management
- Database
- Reports
- Feedback does not get implemented often
October 02, 2021
Cvent Event Management Review
We are using [Cvent Event Management] for our Conference and Expo registration. This includes speakers and training sessions.
- Building reports
- Tracking attendees
- Platform options
- Building the website is not for inexperienced people
- The add-ons are expensive
- More interactive training and testing to ensure the knowledge that is needed
January 25, 2022
Love Cvent!
Hello! I use Cvent on a daily basis for all of our programs. Aside from a few changes, Cvent has been great. With the changes, of course, have come many questions and when I get stuck, I call customer support and they are always more than willing to help solve my problem! I think that Cvent is very user-friendly. It definitely takes some time to learn all the ins and outs because there is so much to learn and many cool features!
- Custom Reporting.
- Emails that we can send to clients are amazing!
- The websites we are able to build are great especially with the custom features.
- The publishing of reports, parking reports was so much easier.
- The speed I feel has slowed down with all the changes.
- The hotel module more flexibility.
January 21, 2022
Cvent is a Successful Attendee Management Tool
Cvent Event Management is used to manage events from beginning to end. We utilize: Meeting request forms for financial approval and tracking RFP Attendee Registration - hotel management, etc. Post-event survey's, email, budgeting
- Meeting approvals
- Reporting
- Website creation
- Budget module
- Management of users - between user types - registration, licenses, portal
- Administration level customer service on non attendee management items
January 21, 2022
Long time Cvent user, very happy with the product!
We use Cvent Event Management as our total solution. From pre-event registration, sending attendee emails, to onsite check-in/badge printing, lead scanners and using the Attendee Hub for virtual and hybrid events. We also use the Cvent mobile apps, abstract and speaker management and integrate Cvent with Salesforce for easy reporting.
- Centralized reporting data base
- Easy to share reports and data with stakeholders
- Makes checking in attendees seamless
- Still needs some improvement in the website builder
- Waiting for more features to roll out with Attendee Hub
- More updates to appointments
August 18, 2021
Event tech - online reg review
[Cvent Event Management] can be used org-wide, however usage is limited due to current support model internally. It is centrally managed but requires thorough onboarding and training which can be a significant barrier to wider adoption. We use their online registration and their virtual event platform. Online registration is nice but it is somewhat limited and some areas of the platform have been in need of improvement for a long time now. Simple things that could really help are not being addressed.
- Integrations
- Electronic check-in
- Name bade printing
- Virtual event platform
- Interactive engagement
- Customizations and templates
September 15, 2021
Cvent is a one-stop shop and very easy to use!
A few departments across our organization use Cvent Event Management to help organize and run our in-person events smoothly. It helps us break down silos, more uniformly and effectively execute high-quality events, and put together more seamless end of event reports. It also allows us to put together event branding/marketing materials without overburdening our already very busy creative and design team.
- Very user friendly.
- Solves a lot of business problems.
- Great customer service.
- More customization.
- Cleaner looking app.
- More training tools.
August 18, 2021
Event Management Made Virtual, Engaging and Fun !!!
[Cvent Event Management] is one of the tools we have used to bring large groups together. Especially in these trying times of the Pandemic[.] Town halls have been held through the platform and we've been pretty pleased with the outcome for the most part. It's being used alongside other solutions across the board.
- Attendee Management
- Virtual Meetings
- Real time feedback and solutions
- Lag in changing between screens on some applications
November 30, 2021
Your one-stop shop event management platform!
Cvent is a very robust platform! We manage well over 50 - small and large - events per year so an event management tool like Cvent is vital for our company. Creating a streamlined process and easy to navigate is key. This platform has helped us create, produce and organize our events seamlessly. Managing various meetings and events, we have built simple to complex registrations, particularly customizing registration types and paths. We have explored and used many Cvent event management products from payment administration, integration, appointments, and mobile app tools. We also use reporting and inquiries for metrics.
- Using data tags in email communications.
- Well integrated.
- Great customer service.
- Continuous product improvements.
- Easy to navigate and user-friendly.
- Ability to customize.
- I would like to have the ability to duplicate/copy content in survey emails.
- The reporting feature is a wonderful tool, however, some selected fields lack customization.
- The ability to send test email surveys after the survey has launched live (this feature is only available in the legacy survey).
November 16, 2021
CVENT helps improve experience and efficiency
We are working to implement [Cvent Event Management] to support registration, enrollment, payment, and participation for both virtual and in-person events in our company.
- Integrations
- Consolidation of platforms
- Lots of configurable options
- A la carte pricing
- Onboarding/training
November 15, 2021
Cvent Event Management review
Currently, my marketing team and I use Cvent Event Management to keep track of all attendees coming to our events. We share the registration link to invited guests, they sign up and fill in all information we need on our end, and then it is easily organized in Cvent! Super easy to make an event website and it tracks all data so you can make/see all types of reports. Cvent solves the problem of disorganization with attendees and creating events in general, and there are still so many other features I have yet to discover!
- Organization of registrations and attendees.
- Data collection and options for building reports.
- Ease of creating event websites.
- The event refund process should be smoother and auto return $ to the people who signed up. We had to cut personal checks for each individual that paid for an event that was then canceled due to covid.
- The option to build a completely custom report, including the answer to your specific questions upon registration.
- When designing our websites, sometimes the format is a tad off when making a schedule, so maybe some more detailed and aligned formatting options or templates for common event website pages?
November 09, 2021
Cvent for Higher Ed
Helps manage events across multiple schools and units.
- event management
- attendee information gathering
- emails and communications
- integration with Advance
- integration with event guest list and Salesforce
- Online training
- in-person training
October 27, 2021
Cvent review
We use it for large and medium meetings. Used by Marketing. Helps us process event registration and collect funds and hold Virtual meetings.
- Decent registration tool
- Decent reporting
- Good Virtual Tool
- Account Management
- Sales Support
- Build
August 03, 2021
Trusted System & Integrated with Marketo!
Used to support large customer-facing virtual, hybrid, & in-person events. Enables teams to track registration and attendee data to measure event participation, enable post-event customer follow-up, and track new leads. Cvent also enables teams to transition away from manual event data tracking to more streamlined, consolidated, & automated solution.
- Event Registration & Attendee Data.
- Event Hosting (Attendee Hub).
- Post-Event Content Access for Registrants.
- Integrated chat feature in Cvent Attendee Hub.
- Streamlined Admission Item-level data for Cvent/Marketo integrations.