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Filter 216 vetted Cvent Event Management reviews and ratings
Reviews (1-25 of 130)
November 14, 2019
New but loving it
Currently, I am the only manager using Cvent Event Management, however, it is allowing me to network with other people in the hospitality industry to get best practices on how to grow our current business. It allows us to find new and inventive ways to attract new clients and to keep existing clients.
- They keep people involved and working together. This always [makes] for more interactive networking capabilities.
- It rewards you for your time. This gives you an incentive to keep coming back.
- It recognizes you as an individual. This makes you feel personally involved and as though the company cares for you.
- Better rewards for your time. When reviewing for them, the breakdown of what you are offered is sometimes lacking.
November 14, 2019
Cvent Review
We use Cvent across our entire organization for marketing, event planning, membership management, reporting, etc. It helps to keep all our information in one centralized location.
- You can design email marketing campaigns linked to your event within the software.
- You can gather reports on basically anything such as email open rates, click rates, event attendee dietary requests, etc.
- You can house invite lists within the software and invite an entire list of people at once to a given event.
- Some of the design functionalities in general need some work.
- Inserting video into email marketing should be an option.
- I often have problems with the software not loading specific items in a timely fashion, or not saving my work once finished.
September 29, 2019
Cvent is a time and sanity saver!
Cvent is just used in our conferences and events department. We use it to run our event application and registration processes. We also use it for scholarship and grant applications.
- Custom reports help us get exactly the information we need about our events every step of the way.
- You can duplicate and edit events, making it incredibly easy to create events within the same conference series.
- New Flex website and email design make external-facing pages so customizable and beautiful for our attendees.
- There are multiple email segmentation options, but it could be more thorough.
- There's a pretty thorough online community for answering questions, but, if you can't find an answer there, you might have to wait on hold with customer service for a while.
Currently we use the product for all of our institutional campus activities (i.e. ceremonies, commencement, community impact day, etc.). We have approximately 12 users within different departments from our special events team, donor relations, alumni relations, student affairs and faculty affairs. Cvent helps us keep organized and see what type of registrant to expect (allergies to food, room capacity, answer registration questions) and also see at an event thru On-Arrival.
- User friendly for those registering, by answering a few quick personal questions and any custom registration questions (i.e. dietary restrictions).
- Customer support, if you can not find an answer within the Cvent Community (Cvent's google of all things) then you know that you are just a phone call away to have someone not help fix the problem but also walk you thru it in a teaching manner as well.
- Proactive with technology advancements making it easier on both the planner and invitee. Example - On-Arrival, badges can be made in advanced using Cvent registration with seating assignments but while checking in the invitee just needs to state name and quickly be found via tablet this information then can be transferred to all planners in the room (i.e. VIP arrivals).
- Training more virtual, although you have most of the resources it can be overwhelming as you are not going to learn everything all at once. Though there is always Cvent Community and a phone that can be made.
- Images it would be great if there were some stock photos or backgrounds that could be used that already to the sizes needed.
- Flex - logic questions and being able to put in more sub questions on top of each other.
May 22, 2019
Cvent is like having another staff person!
We use Cvent across the entire association. It is our event management solution, our contact database and our email marketing software. Cvent helps our staff of 5 do the work of a much larger organization. We also use their CrowdCompass Mobile App and their OnArrival 360 check-in app to track session attendance for CEUs.
- They listen to their users and make updates based on their recommendations.
- Their customer service is fantastic!
- Their new platform makes the whole process of creating and running an event so much easier!
- The badge designer is a little clunky and difficult to use.
- I’d love to see their add-on modules priced differently (flat fees vs. per registration)
- They’re membership module is only for individual memberships, we have organization based memberships, so we’re not able to use it.
August 29, 2019
Cvent Event Management Review
Cvent is being used by our meeting services department for those clients who need to utilize a registration platform or whom we are sourcing venues for. It is not used by our whole organization, very client dependent.
- Registration management
- Reporting
- Custom websites
- Venue/sourcing information and tracking
- PNR matching can be time-consuming
- Seating is cumbersome and time-consuming
- Costs
August 16, 2019
True event management!
Cvent is being used by the Groups & Incentives department in my organization. It helps our customers register to events and ease the payment process, while helping us building the website, the registration form and invitations. I’ve been working with Cvent since April, so it’s been almost five months now. I’m trying to learn and work with Cvent to prepare the staff before the company starts using it full time. If everything goes as planned, we should start registration for an event in October. Then, we’ll launch our first event with Cvent in January 2020!
I can't remember how we used something else before Cvent Event Management!
I can't remember how we used something else before Cvent Event Management!
- Site Designer is a wonderful tool to ease the website building process.
- Concur integration is a product that customers are happy to have.
- The responsive website that fits for all types of computers and phones is a must!
- I'd like to have more liberty to create custom question or custom fields.
- Some features are taking a long time before being available in Flex.
- Sometimes there is too much questions in a feature that need to be answered.
August 06, 2019
Make your life easier with Cvent
Cvent is used by a few departments within my company. The software is used for big (over 3oo people) to small (6 people) events. Having one platform be your "home" for events has been a huge time saver for our company. Some of our events there is a fee associated with them, so Cvent can easily work with the marketing team and finance team to ensure we get our money! Additionally, we utilize reminder emails depending on a person's actions of the event. For example, if a person has looked at the event invitation but hasn't yet registered, we can send an email to them to remind them to register or ask why they aren't attending.
- Communication to attendees.
- Registration for multiple break outs.
- Syncing with CrowdCompass- the event app.
- Have checks and balances.
- Have a "what you need" to start your event.
August 06, 2019
Cvent Event Management - User Review
This is being used by our meetings and events department. It assists us with housing and registration - we have many clients who we need to manage room blocks for and exhibitor badges. It is the exact tool that our department needs so we do not need to heavily rely on ever-changing Excel documents, Google docs, etc.
- Ease of use.
- Nice look to the websites.
- Customization available.
- The hotel widget is not great.
- More flexibility is needed to make particular changes within widgets.
July 02, 2019
Unintuitive, but gets the job done
We have a number of departments within our company; most of these host events of various sizes for those we serve. Cvent is our registration management system for nearly all of these events with attendance numbers ranging from just a handful up to in the thousands.
- Customer service/responsiveness is top notch, clear & concise answers every time
- Flexibility to adapt registration options based on the nuances of each event.
- Flex Registration has the potential to be a really great tool once advanced editing features are available.
- User-friendliness: utilizing Cvent is just not intuitive and comes with a lot of random quirks one must learn to navigate. Flex Registration attempts—and has the potential—to better this, but it's just not there yet.
- Flex Registration is currently too structured and restrictive in design. Hoping this will improve with continued feature releases.
July 01, 2019
Why Cvent is my only tool for Event Management
My organization centralized meeting and event planning at the end of 2018. We are using Cvent and all its tools for meeting planning, sourcing, registration, budgeting, etc. It has helped us create a hub where we can keep all information/data in one place.
- Centralized Data
- Strong Network
- Intuitive/ Easy to use systems
- Fast and Friendly customer service
- Easier step by step instructions
July 01, 2019
Streamlined Easy to Use Platform
Cvent Management is used by website tech team to custom make websites, handle registration and to do reporting for clients. It is also used by business development people to source for venues on the supplier end of things. It is only used by our specific department. It has helped us streamline a lot of processes by making itself a one stop shop. Due to it's innovation with the FLEX platform we can now offer our clients unique, up to date website styles.
- User Friendly
- Provide many website templates
- Has 24/7 customer service
- Has a community forum to connect with individuals in the same industry and to also look up how to perform certain tasks
- Provide a better way of handling . It's either or.
- Sometimes for programs with voucher codes the system is faulty as it will register someone who's started registration but has not completed it, skewing the numbers.
- It only has one format (the US WAY) of xxx-xx-xxxx of adding a social security number. What about for countries like Canada with different formats?
June 20, 2019
Cvent is the tool you need in your toolbox!
We currently use Cvent to collect registrations for our events. We are able to collect payments and other data to make the event registration process flawless. There are many units across the university that use Cvent for the same purpose but in different capacities. This process allows us to track and record attendance into our main database.
- We are able to identify our guests by email address. This cuts down on duplicate registrations.
- There is endless amounts of training which is important with any technology.
- The customer service team at Cvent is phenomenal.
- Cvent recently unveiled a new platform called Flex. All of the features are not yet available, but they are getting there.
September 26, 2019
Event management made easy!
We use Cvent to create event websites and manage our meetings throughout the year. It makes it easier for our event coordinators to register attendees and their guests. Our attendees have a much better experience of being able to register from our website any time they are free.
- Creates a beautiful website in minutes that is aligned with our branding.
- Organizes the hotel and travel information for attendees.
- Quick email communication to our attendees through Cvent.
- Making it easier to make changes after the event goes live.
June 01, 2019
Cvent: The Solution for Us!
We use Cvent Event Management to help us with our user conferences, training symposium, workshops, trainings, and roadshows. We currently utilize the system in our Marketing department that manages its usage across all other departments. This is a one-stop shop for us to manage our events from start to finish, has simplified our processes, and makes invitee and event management a breeze.
- Invitee Management
- Event Management
- Budget Building
- The rollout of Flex: It is still missing some items at the present time.
- The support portal: It could be easier to search sometimes.
- No others
July 12, 2019
Cvent has changed things for the better
Cvent is amazing. It has helped to enhance our events management and execution. We were able to manage 8 meetings back to back in two months. Our stress levels were minimal due to the use of Cvent. We could not ask for a better system to use for this purpose. The customer service and support service of Cvent is wonderful. Very quick and very precise service. Thank you Cvent, you ROCK!!
- Helps with event planning
- helps with events management
- Helps us as a reference for event recap and debriefs
- I think Cvent is great so far. I don't have any complaints in particular.
May 17, 2019
Cvent Event Management Review
It is being used across the whole organization. Corporate is able to review budgets at a glance.
- Customize to our branding.
- Reporting.
- Ease for attendees to register.
- Flexible to allow attendees to upload a photo.
- Sometimes the widgets are hard to customize or find.
November 11, 2019
Cvent Event Management Review
Our organization has used Cvent for our organizaton's 3 regionally focused annual conferences and professional development events hosted at schools and hotels throughout the world. Additionally, we use Cvent to manage the registrations and certifications process for our Online Workshops. We currently use Cvent to manage our registrations, data, RFPs and vendor submissions, surveys, to run our conference apps, and to manage our certificates and records available through a contact website built through Cvent.
- Data Management - Easy to build reports can be used to track attendee preferences, locations, and trends and easily report out. The reports sections continues to receive improvements and updates and is one of the best features of the system.
- Requests for Proposal - Easily manage, review, and confirm RFPs and hotel selection for events of any size throughout the world. One of the most user-friendly RFP systems I've used.
- Stakeholder Communications - Efficiently manage your email communications to stakeholders and attendees through the events email system. Using invitation lists and filters, easily send messages only to the intended recipients for targeted mailings.
- Lack of Test Emails - Some systems allow you to receive a test email using stakeholder data to view and test generated links and information or to pass on the text and links directly if the email was filtered or lost. Unfortunately, Cvent does not currently offer this feature.
- Formatting Emails and Documents - Recent changes to the system with Cvent Flex have improved this functionality, but with the traditional builds we still face difficulties with formatting emails, documents, and webpages. The new GUI system is improved, but for older events some programming knowledge is helpful.
- Avoid Over customization - Cvent is a great product out of the box, but it may be tempting to over-utilize custom fields. The larger the number or more complicated the logic of the custom fields, the more difficulties you may face in integration with other systems.
November 04, 2019
Cvent is a great product
Currently, we are using Classic and Flex websites for our events. In addition, we have used LeadCapture and CrowdCompass along with OnArrival. This coming year, we are using Flex primarily, and moving the mobile app to DoubleDutch along with OnArrival. We are excited about the DoubleDutch app for some refreshing ideas and approaches to our upcoming events.
- Once implemented, the website and registration can work very well. Yet it takes significant time and countless departments to get there.
- Our Cvent support team has been helpful and beneficial throughout our challenges. They listen and take action. For that, I appreciate it.
- Flex is a great platform and much easier to use than Classic. A good improvement for a user-friendly platform.
- Their programming - Classic was challenging to use, but Flex is easier.
- Consistent updating and improvements. They are lacking on this.
- Some CVENT team members are not as well trained and/or effective at problem-solving or building. We experienced countless problems in our first year; many things could have been avoided.
October 22, 2019
Cvent Event Management Review
- Their on boarding process is very thorough and helpful. We were given a consultant who walked us step by step through each step
- They provide a lot of customization for how things look and how things are worded to make it as easy as possible for our end users
- There are a lot of great reporting tools.
- The basic user limit is 10 and when you want more than that it gets costly.
- A few things are not customizable and on occasion prove to be annoying.
- The user end of the program is nice and clean and easy to navigate but the backend can be a little complicated sometimes.
August 07, 2019
Solid tool with a broad range of products
We use it across the organization for event registration only. We hope to use other options like budgeting, travel, calendar management, SMM, hotel management, etc. but have not been able to so far. We have about 70 users globally with most being in the US. Their new interface 'flex' has really enabled us to onboard a broader user group than we would have been in their 'classic' interface. The drag and drop interface also applies to their email designer which is a nice feature.
- New interface design
- Resources to support their initiatives
- Broad range of well developed tools
- Customer support: phone
- New interface is not in full parity with the old system
- Delays in getting issues resolved
August 06, 2019
Great Event Management Platform!
This is currently being used by a few departments, but we are hoping to expand more in the company.
- Onboarding/support.
- Usability.
- Knowledge-base.
- Could be tailored more to events outside of tradeshows.
July 28, 2019
Event management should only ever be done by Cvent
We use Cvent for our more complex, more expensive events. Cvent scales really well, but because there is a cost associated with registrations, so we use it for events that make the cost worth it for us, a non-profit. It also is integrated with our Salesforce org, preserving data quality and making reporting seamless. Cvent event management is also easy to use and create a beautiful interface for event attendees. It’s customizable and scalable. I’ve administered many different r event platforms and Cvent is the best.
- Customization: make the event look specific to your company, your event and collect any info you want during registration.
- Innovation. It’s almost hard to keep up with everything Cvent is doing.
- Customer service: 24/7, super friendly and eager to help, happy staff.
- Complex. Their new design flex is much better, but the customizable quality of Cvent makes it more complex.
- Mobile readiness. Again, this is addressed in flex, but in standard, you have to maintain two websites and the mobile version is plain and old fashioned.
- Pricing structure: free events should be free registrations.
July 20, 2019
Cvent Event Management in everyday use
Cvent is used organization-wide and is the foundation of our registration solution to our clients pre-event and on-site. It is pivotal in our reporting out registrant status and health of event prior to execution. We also heavily rely on the mass communication tools available in the Cvent suite.
- Registrant history.
- Reporting.
- Breakout session management.
- HTML editor interface.
- Cleaner refund process.
- Sourcing off property venues for receptions and activities.
July 11, 2019
Industry Gold Standard
We use Cvent across the organization for registration, but select teams are also utilizing the budget and survey modules. We are saving time on data entry and will eventually save time and effort to pull Excel spreadsheet “reports” for that data.
- Registration
- Budgets
- Reports
- Some features are “turned on” multiple layers into the system.
- Media and graphics are still a little challenging to edit without some sort of design software/experience.
- Segmenting admin level settings by groups would alleviate some headache.
Cvent Event Management Scorecard Summary
About Cvent Event Management
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Categories: Event Registration, Event Management
Cvent Event Management Integrations
Cvent Event Management Competitors
Eventbrite, Certain Event Automation Software, Aventri (formerly etouches)
Pricing
Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?Required
Cvent Event Management Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Windows Phone |