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Our division uses Cvent [Event Management] for sourcing, registration, budget management, and all other services along the way from event start to end.
- Flexible training options
- Full Solution
- Secure
- Budget tool is bulky and outdated
- Custom Reporting
September 18, 2020
Our 4-person travel and meetings department has used Cvent to design and execute large events for our organization, such as a national meeting for 850 attendees, and an incentive trip for 630 attendees. We have also used it for smaller groups and training classes. It is a robust platform which provides everything that we need in order to plan amazing events, from venue sourcing to post-event surveys and everything in between, which has been a very practical solution.
- Their support desk is exceptional and they never disappoint.
- They are relevant. They are now offering assistance with planning virtual and hybrid events.
- They have flexible training options and excellent certification opportunities.
- I wish the new hybrid and virtual options were included in the price and not considered "add-ons" which cost extra.
- Some of the features the features that were available in the Classic version are not yet enable in Flex.
- I feel inundated by an excessive amount of emails about news, announcements, training opportunities, or product updates. We have an account rep that keeps us current with those kinds of things.
July 30, 2020
We have a few departments at George Mason University who use Cvent. My office, University Events, contracted it for registration for events. We are a TouchNet Ready University and Cvent was a platform that worked with this service. Cvent provides us with a clean, practical, professional event registration system for our events. In particular it allows us to provide a website and full registration system for conferences.
- Coordination - they are great at coordinating you with members of their team to best solve your issues.
- All-Inclusive - Cvent is a full package software offering supplemental items for conferences.
- Communication - My team has been impressed with the follow up and ongoing communication of the Cvent team.
- Transparency - We had issues when we started with transparency of what the software could accomplish due to TouchNet.
- Cost - We have found the costs to be a bit high at times. This is in particular for Social Tables and when we have had to renegotiate contracts.
- Classic Vs. Flex - Classic is being discontinued but we found that it offered more than Flex a few years ago.
July 22, 2020
At the University of Michigan we have several schools, colleges, and units who have taken advantage of Cvent Event Management. All roles, groups, and training is owned by our team at account level, however once any SCU has gone through our onboard training we let them build, launch, and take charge of their own events.
- Secure online credit card event registation
- Reporting
- Attendee organization
- Minor adjustments in reporting. Some reports should have more access to fields
My organization uses Cvent Event Management as a portal to both promote our city and its venues as well as to communicate with event planners.
- Cvent allows planners to discover cities and/or venues they may not have otherwise considered.
- Cvent has continued working to integrate both DMOs and venues in the RFP distribution process.
- Launched the RFP Showcase which allows DMOs and Venues to respond to RFPs they may be a fit for but were not selected to receive.
- There is an awful lot of clicking in Cvent. A more streamlined system would not be a bad thing.
- Cvent was definitely designed for hotels and not DMOs. There are several features in the program that are not relevant to entities promoting an entire location over a specific venue.
January 14, 2021

A few departments across our organization use Cvent Event Management to help organize and run our in-person events smoothly. It helps us break down silos, more uniformly and effectively execute high-quality events, and put together more seamless end of event reports. It also allows us to put together event branding/marketing materials without overburdening our already very busy creative and design team.
- Very user friendly.
- Solves a lot of business problems.
- Great customer service.
- More customization.
- Cleaner looking app.
- More training tools.
January 08, 2021

It is used for registration purposed by 2 departments for seminars/trainings. It eliminates manually creating reports on attendees and their information.
- Real time data
- Auto emails to attendees
- Reporting tools
- Instructions on how to use a tool are not always very clear
- Not always the easiest site to navigate
July 27, 2020

The Cvent Event Management is my company's current tool for the Client Support Services Department across all North American territories (4 - including Western, Central, Mid-Atlantic, and Eastern). This tool is being used by 3 super users who help train and guide other users on our team. In total, we have 10 users on our team and 2 support staff who know the system. The Cvent Event Management gives us ways to connect with clients, track their interest in events, collect and reconcile payment for events, and there are many stylistic tools available for the "look and feel" of an event. My company hosts between 150-300 events each year, ranging from 25-person professional learning opportunities (think "workshops") to 700-to-800-person multi-day conferences. All of these events are managed through the Cvent Event Management. Our marketing department designs the annual theme, color scheme, and marketing components for each of our event types. Our improvement services and professional learning staff craft the event descriptions. These parts and pieces are easily uploaded and useable in the Cvent Event Management right away. It is easy to create a template event, a template event email or session message, and to upload and utilize very targeted registrant lists to connect with clients and potential clients. There are fantastic reporting functions that serve all arenas, including transactions, participation, registration, attendance, and trending event types. Overall, it is easy to use, easy to learn, and can be leveraged to communicate effectively with external sources.
- Tracking the client journey from invitation through participation and payment.
- Accepts, tracks, and reports on transactions.
- Has flexible and attractive event design features.
- Offers standard and customizable reporting.
- Gives ways to communicate effectively with a few, some, or all of invited, attended, or canceled event pools.
- Connecting a contact record to Activity History or Transaction History results in a report instead of going directly to a list screen. It's difficult to transition from the report back to the original query.
- Marking participants is a challenge as the participation function is not up-front.
- It is difficult to track email addresses of people who have chosen to opt-out versus emails that have bounced and been automatically marked as opted-out.
Cvent is used across the whole organization; they are a preferred partner. Depending on the level of service that a client signs up for, they will either be using Cvent as their main registration platform or they will have the ability to use a different product/service.
- One-stop shop for events.
- Excellent support
- Endless amounts of tool and resources.
- Customization of widgets/design in Flex.
- Air form on registration flexibility.
- Travel form on registration flexibility.
We utilized Cvent Event Management for our large annual department meeting/event.
- The platform is extremely user friendly; there is a very minimal learning curve.
- The platform is intuitive and integrated making event management easy.
- I haven't really found any missing functionality thus far in my experience.
Our operations team, which is comprised of meeting managers, uses Cvent Event Management. We specialize in Pharmaceutical Meetings which have many elements to juggle. Cvent Event Management allows for everything to be in one place and easily accessible to attendees as well as planners. We can send invitations, track hotel room nights, track flights, manage attendees, and more!
- Registration Options - There are many ways to guide attendees down certain registration paths.
- Registration Design - You can customize each and every detail on the registration website to your liking.
- Reports - With our clients, reporting is very important and there are many reports to choose from as well as custom reports that can be created.
- Learning Curve - It has a lot of offer, so it does take a lot of training and practice to really understand.
Cvent Event Management is a tool my company uses with the majority of our clients. We are a third party event planning company and we own our own instance of Cvent. We also use other companies' instances of Cvent when they have their own licenses. Cvent helps to eliminate extra work and keep all of the information we need in one place. We used to use a proprietary system that did not tie in very well with all of the other tools our organization uses, but once we adopted Cvent, that really helped to minimize the need to move information from one system to another. Cvent has the ability to tie in with a number of other platforms that help to organize a trip more quickly and easily, with less human error.
- Cvent has a great website platform for collecting registrant information.
- Cvent ties in with Crowd Compass easily to allow for a great onsite tool attendees can use.
- Cvent is continuously working to improve processes and create new ways to use the platform to ease the struggle of event planning.
- I wish that you could tie in primary registrant and guest records together more easily.
- It would be nice if you could have a separate default airport for destination arrival and for destination departure, in case they are going on a cruise or location hopping. We have many instances like this in our incentive programs.
- It would be nice if the app and website were housed within the same platform to help with having to recreate static pages from one to the other.
- Flex has a rather cumbersome travel module that is not as customize able as I believe it should be given that the product is named Flex...
We use Cvent at our company as a registration and event technology platform for our clients' events.
- Registration.
- Ease of use.
- Integrations.
- Not as third party planning friendly as I would like.
- Still have to create "workarounds" for basic things like booking train travel.
Cvent has revolutionized our event management processes. We started small by only purchasing with one department for a one-year trial. After great success, we have expanded to all departments. We find the system to be user friendly, both on the staffing side and the registrant side. Customer service is top notch!
- Cvent Event management is extremely customizable.
- Cvent allows me to track everything in one place - budget, hotel nights, travel plans, registration, etc.
- Cvent has a top notch customer service team that is always willing to help!
- The cost is prohibitive for smaller organizations with a limited budget.
- We have experienced some issues with our integration into CRM, but this is a new process and we're working out the kinks.
June 15, 2020
We are a third party event management company. We provide registration and event technology solutions for companies. Currently Cvent is used in our department only.
- Cvent has very robust reporting options.
- Cvent has a comprehensive meetings management workflow options.
- Cvent is continually striving to make their modules better and more user friendly.
- Cvent could benefit from expanding the bulk action options within the attendee management module.
- Cvent could improve options to identify what users made changes within the back end of the software.
May 16, 2020
At our non-profit organization, we use Cvent to help manage the registrations for our events as well as keep track of our financials. We are able to create our registration websites through Cvent, and it helps make our attendee experience nice and convenient.
- Registration websites.
- Reports, such as attendee info and financials.
- Processing payments.
- Personally, I cannot think of any negatives.
May 01, 2020
We use Cvent as the main platform for our 3000+ person annual conference as well as a handful of smaller conferences and events that range from 15-150 people. For our annual conference, we use ALL the Cvent functions from Abstract Management to curate our sessions, registration types, registration paths, admission items, optional items, fees, speakers, exhibitors, and credits— id Cvent has it, we use it! And it has all helped eliminate double handling of work, it's streamlined our processes and given us more time to perfect other areas of our conference we otherwise wouldn't have time to focus on. We only have a small team of 12 in our office and more than half of us have Cvent logins. Others in our office and on our board of directors have access to reporting in portals so that they can track how our numbers are looking.
- Accommodates our very complex registration setup with different reg types/fees/packages.
- Allows us to have a very robust 3 day schedule of over 100 tours and sessions.
- Integrates directly into our app (Crowd Compass) and onsite Solutions (OnArrival).
- Badge & certificate printing directly from the site.
- Loading credits in the system is the bane of my existence, such a simple task is so tedious and I feel it could easily be fixed by their developers.
April 30, 2020
At Northeastern, we use Cvent for all registration activities and types of events. Our registration experience is generally open from 50 to 3000 invitees or registrants so our web design and registration experience is much more complex. We are often never doing the same thing twice and Cvent helps us manage that experience with the use of special registration paths, registration types, and session registration. We do multi-day complex events and simple one-off events. We also do a mix of virtual and physical events. Cvent is the one tool that had alleviated all of the registration issues that we have had!
- Registration management.
- OnArrival and onsite check in.
- Mobile apps and CrowdCompass.
- Other event product add-ons to suit your needs (travel, hotel).
- Integrates with Salesforce!
- The Salesforce integration is a little buggy and even one year into implementation, we are still working through issues.
- [Badge] creation could be easier and so could the materials on buying stock. I get that Cvent wants us to order from them but it is more affordable to have it ordered yourself.
- I wish you could link to other websites in the horizontal navigation on the website editor or even use pages links within Cvent so as to jump invitees around like a traditional website.
Cvent has been a great attendee management tool for several of our larger learning management programs—the platform streamlines our registration and payment processes, builds in account security, and interfaces with an easy registration process for trainees. Separate events for private, public, and virtual training.
- The platform is user-friendly. Without much training or experience, you can easily figure out how to create registration sites, set up reports, and manage meeting requests. The celebrity and community forum is very useful.
- Cvent is able to manage events from end to end—from RFPs and budgeting to event registration and feedback surveys.
- Cvent does a good job keeping up with the updated technology. They are constantly updating their system based on feedback they've received (enhancement requests) or industry changes.
- The community forum and customer service team are very responsive. Get instant feedback.
- Data reporting must be improved. It's quite unknowing.
- Some of the newer product integrations are still a little clunky.
- Custom data transferring between events tool.
April 18, 2020
Cvent has been a great attendee management tool for several of our larger delegation trips—the platform streamlines our registration and payment processes, builds in account security, and interfaces with CrowdCompass for a user-friendly app experience.
- Cvent's platform is user-friendly. Though our Events team is the primary user, other departments can input their meetings and information easily and can add/edit/delete meetings from the schedule as our conference materializes.
- The registration process is intuitive for our attendees (who range in industry, age, tech-savviness, etc.), and automatically updates their schedule when they're using the CrowdCompass app for the trip/event.
- We needed a platform that has both registration capabilities and payment mechanisms in place. Cvent checks the boxes!
- I do wish there was a little more opportunity for adjusting the graphics/look/branding of the registration pages that our users see.
It is being used by our whole organization for event management, abstract management, mobile app, and onsite registration. We have a team of at least 10 people using it at one time for different things. We all play a part in event set up, registrations, abstracts, mobile app, etc. It's nice that you can have as many users as you need.
- On-site registration
- Event management
- Mobile App
- Abstract management
- Reimbursement of payments being set up autimatically
- More training on email set up
Cvent Event Management is being used in our incentive travel department for our registration for our incentive travel trips we plan. It helps conduct registration in a smooth and easy manner.
- Customization
- Flexibility
- Easy to use
- More customizable air requests
March 12, 2020
My client uses Cvent event management for about 6-7 events a year. A few other clients in our office also use Cvent for their event needs. We find that with Cvent we get the most streamlined registration process and that it easily translates into any and all reports we may need about the event. The reporting feature alone makes Cvent completely worth the expense of the program. We have one event that we need to know everyone’s specific dietary needs and accessibility needs to supply to the hotel and make sure our guests are cared for. This would be a huge project if Cvent didn’t make it so easy to pull and compare the reports.
- Reports.
- Group registration.
- Finances.
- Seating assignments.
- Agendas.
We use it from the supplier standpoint as an event venue. It allows us to have an easily accessible way for potential clients to find us and fill out an easy to use form. The form has all the information we need to defectively respond to the client and be prepared for a conversation. Helping, especially new event planners, give us specific information makes our follow up significantly more effective!
- Asks the right questions
- Puts information in easy to use formats
- Provides a secure way to connect to leads
- It doesn't always sort us to the right state, or the right city in the wrong state
- Can be a little impersonal as a 3rd party
February 02, 2020
My company uses a number of Cvent solutions, primarily within the Events Department. We specifically use the Event Management solution, Crowd Compass mobile app, and OnArrival solutions for over 50 member events annually, both domestic and globally, with our largest event being a conference with 3,000+ attendees. We are a member-based organization, so our registration must adhere to our need of vetting registrants so that the correct audience is coming to our events, and with Cvent we have found the ability to create advanced and intricate registration websites that we very heavily rely on.
- Onboarding and new user training.
- Customer support.
- The design element that was just released with the roll-out of Flex Registration is fantastic. The drag and drop feature is perfect for any level of user.
- Advanced Registration capabilities such as custom fields and advanced logic.
- With the new roll out, there is a heavy focus on design, which is great, but the advanced back-end seems to be lacking.
- Knowledge of unique cases for advanced users.
- Communicating updates within the system to users.
Cvent Event Management Scorecard Summary
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Categories: Event Registration, Event Management
Cvent Event Management Video
Watch See how Milken Institute's event team drives efficiency and delivers amazing attendee experiences.
Cvent Event Management Integrations
Cvent Event Management Competitors
Eventbrite, Certain Event Automation Software, Aventri (formerly etouches)
Cvent Event Management Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?Required
Cvent Event Management Technical Details
Deployment Types: | SaaS |
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Operating Systems: | Unspecified |
Mobile Application: | Apple iOS, Android, Windows Phone |