Sabre Red Workspace

Sabre Red Workspace

About TrustRadius ScoringScore 7.8 out of 100
Sabre Red Workspace

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Sabre Red Workspace

Sabre Red Workspace

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What is Sabre Red Workspace?

Sabre Red Workspace, from Sabre Travel Network, is travel agent workspace management solution.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Sabre Red Workspace?

Sabre Red Workspace, from Sabre Travel Network, is travel agent workspace management solution.

Sabre Red Workspace Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Reviews and Ratings

 (3)

Ratings

Support Rating (2)

9.0
90%

Reviews

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February 18, 2020

Whether your volume is high or low, Sabre Red Workspace is a sensible, flexible solution for your corporate travel department's needs.

Verified User
Administrator in Corporate
Health, Wellness and Fitness Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Sabre Red Workspace is the sole global distribution system that our organization uses to book all business travel reservations. While our corporate travel department uses it to book flights for attendees of larger groups and meetings, Sabre Red Workspace is also configured to our company's SAP Concur Travel and Expense account, an integration which allows all employees to book their own transient reservations online.

Pros and Cons

  • Sabre Red Workspace is constantly evolving to keep up with technology trends. For example, it is now available for agents to download on their iPads so that they can work from anywhere.
  • Sabre Red Workspace offers a suite called Red Apps which has many categories of useful apps that can customize your experience (some at no extra charge) and help simplify workflows.
  • Sabre Red Workspace provides a comprehensive library of every format or command that an agent could ever need to do his or her job.
  • Having to look up government hotel rates separately via Government Suite instead of seeing them listed with common availability result lists is not ideal.
  • The mandatory migration from Sabre Stars to Sabre Profiles was a difficult adjustment for seasoned agents like myself to get used to. Working with Stars was so much easier.

Likelihood to Recommend

If your company has corporate discounts with preferred airlines and hotel chains, Sabre Red Workspace makes it really simple to manage those programs using snap codes and HIC tables and ensure that the appropriate savings are automatically applied to all applicable reservations.

Support Rating

9
In my 14 years of using Sabre Red Workspace, their software support desk has always offered top-notch customer service and professionalism. Their representatives are extremely knowledgeable, and there has never been a time where they weren't able to quickly and accurately resolve our issues or answer our questions when we called, and we have never been charged for their assistance.
February 06, 2019

Large learning curve, but with large rewards

Jennifer Dryer | TrustRadius Reviewer
Jennifer Dryer
Travel Agent
Concord Travel Houston (Leisure, Travel & Tourism, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Sabre Red Workspace is being used by each individual travel agent within the company. We have about five agents within the company and each have the software. It allows each agent to search and book flights with real-time availability and pricing. It allows for quick searches, finding the lowest pricing for a date set for a flight, and for secure bookings.

Pros and Cons

  • Sabre is a classic system with no shiny, flashy interruptions or things made to confuse. It is very straightforward.
  • Sabre is keystroke based, so it is quick to make entries and search for flights.
  • Sabre works in real-time, allowing for current pricing and availability.
  • Sabre allows the ability to hold flights for a travel agent longer than what an average person searching for flights can.
  • Sabre does not have a well-working support system. Most calls require you to pay Sabre just for assistance within the system.
  • Sabre has a very large learning curve. It is very specific to itself - it is unlike other software and requires memorizing a lot of keystrokes.
  • Sabre is all in code and text-speak, so it is often difficult to understand.

Likelihood to Recommend

Sabre is great for serious travel agents who are willing to invest a significant amount of time into learning and mastering a system. It has excellent functions for an agent, such as the ability to find flight availability and pricing in real time, to be able to hold flights for up to 72 hours and to book with a secure, known system. The problem really comes with how agent-focused it is - it is VERY hard for a new user to learn and master Sabre and hard to read if you are not used to code.