Item: Sage Intacct
Rating: 8
Author: Luke Toohill

Use Cases and Deployment Scope

Sage Intacct is being used within our accounting group. Sage Intacct helps solve the problem of manually entering exchange rate gains and losses on received payments. Our prior software did not do this for us. Also, it gives us a lot of granularity into customer invoices to easily answer questions for our customers. We can link it to Salesforce to invoice quickly from opportunities, too.

Pros and Cons

Excellent at generating recurring subscription invoices on a monthly basis.
Easy to receive a payment in AR Module
Class dimension helps track revenue to specific tradeshow

Need to be able to automatically add a month to a recurring order entry template
Need to be able to send multiple invoices to an email from order entry screen
Need a drop-down on invoice rev rec template. If there are 50 lines you have to enter 50 dates--perhaps be able to drag a single date down.

Return on Investment

Saves time for staff
Can invoice with more automation than prior software
Good visibility and sorting of expenses with classes

Usability

It’s very intuitive and the screens don’t display too much information, so you can easily decide what options you have to work with. Also, the flow of the software is well documented in the help section if there are any questions, or you are doing something new. It works great with Salesforce for invoicing.

Support Rating

Their reply times are about average.

Sage Intacct Automation

We are easily able to invoice through the order entry module via Salesforce API and are able to make recurring journal entries for subscription sales.

Key Insights

Do you think Sage Intacct delivers good value for the price?

Yes

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

I wasn't involved with the implementation phase

Would you buy Sage Intacct again?

Yes

Likelihood to Recommend

Sage Intacct is great for calculating exchange rates on payments. It is not good for being able to un-apply a credit for an invoice. Unfortunately, once you apply a credit there is no way to remove it, you have to manually create another credit. Needs improvement with being able to mark AR invoices showing the word “Paid” on them.

Robust Software for Subscription Business

Overall Satisfaction with Sage Intacct