It does what it needs to, for the most part.
December 15, 2020

It does what it needs to, for the most part.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

Used by Finance only for bookkeeping and reporting.

Pros

  • Customizability on reports.

Cons

  • I have an ongoing case with support community to get billing dates on the invoice. It seems to be a basic requirement for invoicing but missing the function. The responses I have received have not been helpful and often require re-vamping our current process or including very manual steps.
  • The new AR payment application rollout is less intuitive than the previous version. Before all invoices and credits are displayed for selection. The new one requires extra steps to add the items and then apply payment. Adding unnecessary steps without adding value to the function.
  • The UX of the dashboard seem more complex than necessary, and therefore not used by very many users on the team.
  • Customer dissatisfaction. Billing period not being listed on the invoice (it takes the full subscription period) led to a lot of unhappy customers complaining about the "error" on our billing.

Do you think Sage Intacct delivers good value for the price?

Not sure

Are you happy with Sage Intacct's feature set?

No

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

I wasn't involved with the implementation phase

Would you buy Sage Intacct again?

Yes

The constant lag, and gives you an error on a "duplicate job" already loading. It has taken awhile to load, and no indication it is currently still being worked on.

Sage Intacct is suitable for startups and smaller businesses, has room for improvement for scaling/larger businesses. It does the basics of what it needs to.

Sage Intacct Feature Ratings

6.7
Accounts payable
Not Rated
Accounts receivable
8
Cash management
Not Rated
Bank reconciliation
8
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
6
Multi-currency support
3
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
8
Journals and Reconciliations
7
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Not Rated
Reimbursement management
Not Rated
5.7
Dashboards
1
Standard reports
7
Custom reports
9
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

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