Item: Salesforce CMS
Rating: 8
Author: Swarup Sangale

Use Cases and Deployment Scope

We are currently managing a program to train and certify individuals in my organization. We have created an user interface from where users can enroll to the program. The details submitted by the users then added to the Salesforce and we can manage it through CMS. Sometimes users face issue while submitting the registration due to OTP issues. Through CMS we can get the OTP for these individuals and provide it to them. Also, whenever users are unable to complete any steps through UI, we can complete it through backend from CMS.

Pros and Cons

User management
Easy to use
Easy to navigate

Application Development
Some of the features like algorithms

Return on Investment

User Management is easy
New feature addition takes sometime

Key Insights

Do you think Salesforce CMS delivers good value for the price?

Yes

Are you happy with Salesforce CMS's feature set?

Yes

Did Salesforce CMS live up to sales and marketing promises?

Yes

Did implementation of Salesforce CMS go as expected?

Yes

Would you buy Salesforce CMS again?

Yes

Likelihood to Recommend

If we want to create a form for registration to a particular program and we want to manage it from backend, then Salesforce CMS is a perfect tool. The user management through CMS is quite easy. The tool is easy to navigate and no hands on knowledge required to work in it.

My experience with Salesforce

Overall Satisfaction with Salesforce CMS