Salesforce.com Review
March 07, 2014

Salesforce.com Review

Heather Adams | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Data.com

Overall Satisfaction

SFDC is being used by our Sales, Marketing and Support teams.

Pros

  • The reporting functions are intuitive and allow tracking of ROI of our marketing campaigns.

Cons

  • Establishing processes to prevent contact and account information duplication can be cumbersome.
  • Ability to track leads effectively, and report ROI for marketing campaigns.
Implementation is large time investment so unlikely to switch to a different platform.
Well suited for active sales teams working in conjunction with a marketing department.

Comments

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