Salesforce.com Review | TrustRadius

Use Cases and Deployment Scope

SFDC is being used by our Sales, Marketing and Support teams.

Pros and Cons

The reporting functions are intuitive and allow tracking of ROI of our marketing campaigns.

Establishing processes to prevent contact and account information duplication can be cumbersome.

Return on Investment

Ability to track leads effectively, and report ROI for marketing campaigns.

Likelihood to Renew

7

Implementation is large time investment so unlikely to switch to a different platform.

Likelihood to Recommend

Well suited for active sales teams working in conjunction with a marketing department.