In love with Salesforce
January 27, 2015

In love with Salesforce

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Unlimited

Modules Used

  • SalesCloud
  • Force.com
  • Chatter
  • Data.com
  • Partner Portal
  • Content
  • Knowledge
  • Service Cloud

Overall Satisfaction with Salesforce.com

We use Salesforce to manage our consultants. We have created our custom portal on force.com sites and help our consultants/employees to manage their profiles, projects, timesheets, certifications, service requests. We surely anticipate to expand this to our HR department as well. We help our clients to implement Salesforce for their Sales and Services teams and couldn't help falling in love with Salesforce to implement for our in-house purposes.
  • Account and Contact Management
  • Case Management
  • Chatter
  • Outlook integration
  • Email Services
  • Reports and Dashboards (Analytics)
  • Comparing profiles :)
  • Faster Leads
  • Easier Access
  • adoption
  • Oracle Cloud
Salesforce.com is very much ahead of its competitors.
Well, Salesforce.com is easy to implement and business can get it easily unlike other products in the markets.

Salesforce Feature Ratings

Customer data management / contact management
10
Workflow management
8
Territory management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
9
Interaction tracking
10
Channel / partner relationship management
8
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
6
Task management
10
Billing and invoicing management
6
Forecasting
10
Pipeline visualization
10
Customizable reports
9
Custom fields
10
Custom objects
10
Scripting environment
9
API for custom integration
9
Single sign-on capability
8
Social data
9
Social engagement
9
Marketing automation
8
Compensation management
6
Mobile access
8