Salesforce.com - The only CRM/ERP you will ever need. Amazing community, and amazing product!
January 27, 2015
Salesforce.com - The only CRM/ERP you will ever need. Amazing community, and amazing product!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Modules Used
- Chatter
- Data.com
Overall Satisfaction with Salesforce.com
Salesforce.com is currently being used mostly by our Sales teams, and C-suite for a CRM. We are slowly integrating our marketing efforts into SF.com because we understand the importance of connecting these 2 departments. Soon, the entire organization (including customer service) will be on saleforce.com, as connecting the entire business process is of utter importance to us. Salesforce is addressing several problems for our small business. We are finally capable of reviewing current data, and connecting all of our organizations effort into one central repository. Soon we will have a fully functional ERP, this will really allow us to drive down on data and create the very best experience for our customers and end users. Staying in front of our customers has never been easier.
- Customer Relations Management. Saleforce.com is the SaaS for Customer management. Whatever salesforce has not covered over the past 12 (?) years their incredibly responsive community of users can (AND WILL) help you figure out. Salesforce users are a completely different bread of people than you're used to.
- Marketing Reports. Track every single one of your marketing efforts across the entire organization down to the penny. Between opportunities, and campaigns you get enough data to really be able to know when to sell (or not) someone.
- Chatter....Plain and simple, Chatter changes Companies. To have an open line of communication across the entire organization is the silver bullet to sales. Now you can simple post a chatter message to any object (Account, Contact, Campaign, Opportunity...almost anything you could image) and get feedback quickly from sometimes people in your organization you would not have typically solicited a response. This really brings the key players at your company to the forefront.
- 3rd Party Apps. I understand that this is a large portion of Salesforce's business. They must make some good money from these apps, but some of them seem like they should be features that are included with SF.com. Some of these applications are extremely expensive as well.
- That's it. Seriously, Salesforce is all you need for an ERP....that and their 3rd party apps =).
- Did you read my last point? There is only 1 weakness for SF.com.....3rd party app prices.
- Salesforce has increased our employee efficiency 10 fold. We no longer ask the same questions over and over, we have a place to find the answer now!
- Customer Retention. My role in sales is to retain current customers (as well as fill in with new leads), and to be able to create T.O.M.A there is no better option that Salesforce's CRM. My follow-up has increased to an amazing standard, and that's all thanks to SF.com
- NEGATIVE IMPACT: Salesforce has also impacted my efficiency because I am always looking for ways to better ourselves in salesforce....you can get lost in a mountain of options, and upgrades for Salesforce...be careful.
- SugarCRM,Oracle CRM,Sage CRM
Salesforce is better than the completion because of the community. No other SaaS is going to give you the type of support you get from Salesforce reps, and the community of users at success.salesforce.com.
The ability to scale with Salesforce was also a huge reason we went with it, no need to spend $10k/month on items we don't use....yet.
The ability to scale with Salesforce was also a huge reason we went with it, no need to spend $10k/month on items we don't use....yet.