Force.com PAAS utilization will decrease IT cost, increase up time, and supercharge your business processes.
January 30, 2015
Force.com PAAS utilization will decrease IT cost, increase up time, and supercharge your business processes.
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- SalesCloud
- Force.com
- Chatter
- Content
- Knowledge
- ServiceCloud
Overall Satisfaction with Salesforce.com
It is being used by sales operations for opportunities; by the customer service team for handling incidents; and by our c-suite for a 360 look at our customers.
- Reporting is a breeze. Anaytics continue to improve with each release
- API integration is world class, with the ability to consume & expose REST or SOAP services
- Unit testing is enforced such that a consulting engineer can oversee a code base using modern team development models using automated tools.
- There is a learning curve to understand the jargon
- It can be pricey
- Sometimes Salesforce will sell features before they are "ready for prime time".
- We have had increaseing Customer Satisfaction scores in our biggest business units customer service department for the last four years.
- We have been able to create a large amount of business while controlling spend on each opportunity.
- We have been able to minimize the development resources necessary to support Sales Ops and Customer service by utilizing the Force.com PAAS model.