Force.com PAAS utilization will decrease IT cost, increase up time, and supercharge your business processes.
January 30, 2015

Force.com PAAS utilization will decrease IT cost, increase up time, and supercharge your business processes.

Lee Hildebrand | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud
  • Force.com
  • Chatter
  • Content
  • Knowledge
  • ServiceCloud

Overall Satisfaction with Salesforce.com

It is being used by sales operations for opportunities; by the customer service team for handling incidents; and by our c-suite for a 360 look at our customers.

Pros

  • Reporting is a breeze. Anaytics continue to improve with each release
  • API integration is world class, with the ability to consume & expose REST or SOAP services
  • Unit testing is enforced such that a consulting engineer can oversee a code base using modern team development models using automated tools.

Cons

  • There is a learning curve to understand the jargon
  • It can be pricey
  • Sometimes Salesforce will sell features before they are "ready for prime time".
  • We have had increaseing Customer Satisfaction scores in our biggest business units customer service department for the last four years.
  • We have been able to create a large amount of business while controlling spend on each opportunity.
  • We have been able to minimize the development resources necessary to support Sales Ops and Customer service by utilizing the Force.com PAAS model.
If you need rapid development on a PAAS, use Salesforce. If you need to support legacy systems, don't.

Salesforce Sales Cloud Feature Ratings

8.4
Customer data management / contact management
10
Workflow management
10
Territory management
7
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
5
Contract management
7
Quote & order management
7
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
8.0
Lead management
9
Email marketing
7
9.0
Task management
8
Billing and invoicing management
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
7.5
Marketing automation
8
Compensation management
7
10.0
Mobile access
10

Comments

More Reviews of Salesforce Sales Cloud

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. Salesforce Sales Cloud Reviews
  4. User Review of Salesforce Sales Cloud