Salesforce.com
February 12, 2015

Salesforce.com

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce.com

Salesforce.com is being used across the company as market research (to see the current customer base and profile) and to expand the current customer base. It shows what the company lacks in its marketing to reach the target market as well as what products are selling the best in different locations.

Pros

  • It has been used in key marketing research to expand the customer base to double what it was. We have mostly baby boomers in our stores, and we are trying to reach the younger generations to get them in the stores with new products that they use.
  • It has been used to find out what the biggest selling products are in different locations; and helps to find out why some products outsell in one location but not in another.

Cons

  • Ease of use. Some of our employees are older and not as current on the new operating systems or software.
  • It has lead to us figuring out what products sell on our shelves and what we are losing money on.
  • It has lead to faster accounting and tracking what time goes into what different tasks and departments in our stores.
  • It has lead to better customer service and better trained employees.
  • none
It answered a lot of questions sooner than just typical market research. Salesforce.com also gathers data as soon as it becomes available and is able to be read on any device.

Salesforce Sales Cloud Feature Ratings

8.9
Customer data management / contact management
8
Workflow management
9
Territory management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
9
Quote & order management
10
Interaction tracking
9
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
9.0
Forecasting
10
Pipeline visualization
8
Customizable reports
9
9.3
Custom fields
8
Custom objects
9
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
8.5
Marketing automation
9
Compensation management
8
10.0
Mobile access
10

Comments

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