Is Salesforce right for you?
February 10, 2015
Is Salesforce right for you?
Score 9 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- SalesCloud
- Force.com
- Chatter
- Knowledge
Overall Satisfaction with Salesforce.com
Salesforce helps us to develop stronger relationships with our volunteers by creating a simple and seamless experience. Salesforce allows us to reach out to more members, as well as provide customer support through Communities. It also allows us to maintain record in one centralized location.
- Enables Easy Customization.
- Allows you to customize the Salesforce platform for your business needs with easy to use wizards.
- Promotes customer relationships through Communities
- Provides great support resources.
- Allows you to easily search for answers to questions you might have through Salesforce forums, Q&A page, and cases.
- Better integration with Outlook and other email platforms. Salesforce for outlook constantly has bugs that makes it difficult to use.
- Salesforce reporting is limited and difficult for end users to create, customize, and use. Even day to day reports needs to be created by an experienced admin who understands object relationships and the Salesforce schema.
- Improved customer support through Cases and Solutions
- Faster lead conversion through automated workflows
I am not familiar with other CRM platforms, therefore I cannot compare how Salesforce compares.