Overall Satisfaction with Salesforce.com
Salesforce is being used as a Sales tool to manage leads, opportunities, contracts. We don't use it too much as a CRM tool, at least to the extent we should. We integrate with DocuSign to manage contracts inside the Account and Contract objects.
We also use the "platform" part to develop a billing solution that integrates with QuickBooks.
We also use the "platform" part to develop a billing solution that integrates with QuickBooks.
- Customization
- Reporting
- Integration
- When you use custom objects, it can get really slow.
- Reporting is great, but rely on Report Types and you can work with up to 3 objects at the same time.
- Customer Support could be better for the cost of the license in the Professional Tier.
- Helped order our sales process
- Gave us a way to solve a long time problem with Billing
- Its API allowed us to integrate with several systems and bots
Do you think Salesforce Sales Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Sales Cloud go as expected?
Yes
Would you buy Salesforce Sales Cloud again?
Yes