Salesforce.com review
November 07, 2022

Salesforce.com review

Jessica Berry | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud
  • Chatter

Overall Satisfaction with Salesforce.com

Salesforce.com has been entirely unusable for our business, is hugely expensive, the customer service is terrible, and when a Marketing Manager purchased additional licenses rather than transferring some, Salesforce have locked us in to THREE year contracts on the additional DISUSED licenses and have been trying to make us swap to a marketing automation system to use the funds. It is very clunky, very expensive, they are totally inflexible, and I would recommend any other company over Salesforce. Absolutely appalled and by far worst company I have ever dealt with.
  • Costly
  • Negative return on investment

Do you think Salesforce.com delivers good value for the price?

No

Are you happy with Salesforce.com's feature set?

No

Did Salesforce.com live up to sales and marketing promises?

No

Did implementation of Salesforce.com go as expected?

No

Would you buy Salesforce.com again?

No

Doesn't drop opportunities to leads. Does not identify duplicate leads.
Costly and unhelpful
Just not suitable at all

Salesforce Feature Ratings

Customer data management / contact management
1
Workflow management
1
Territory management
1
Opportunity management
1
Integration with email client (e.g., Outlook or Gmail)
1
Contract management
1
Quote & order management
1
Interaction tracking
1
Channel / partner relationship management
1
Lead management
1
Email marketing
1
Task management
1
Reporting
1
Forecasting
1
Pipeline visualization
1
Customizable reports
1
Custom fields
1
Custom objects
1
Scripting environment
1
API for custom integration
1
Role-based user permissions
1
Single sign-on capability
1
Social data
1
Social engagement
1
Marketing automation
1
Compensation management
1
Mobile access
1