High power - neutral impact
August 22, 2023
High power - neutral impact
Score 7 out of 10
Vetted Review
Verified User
Software Version
Professional
Modules Used
- Force.com
- Chatter
Overall Satisfaction with Salesforce.com
I/we use salesforce for account management. Reporting helps keep our pipelines healthy. Record keeping is also helpful in staying organized, knowing who should be talking to who, who has talked to who so on and so forth. I use salesforce daily for data management, account management, organization and forecasting.
- Data visibility across the organization
- Report creation/manipulation
- Less limitations in report creating. Sometimes fields/criteria can be limiting and extremely confusing
- The limitations of reporting have significantly impacted my relationship management capabilities. Without more nuanced reporting options, it's challenging to gain deeper insights into customer behavior and preferences. This hampers my ability to tailor interactions and offer personalized solutions. Additionally, the inability to track customer engagement comprehensively makes it harder to identify trends, anticipate needs, and proactively address issues. Enhanced reporting would greatly empower me to foster stronger relationships through informed decision-making and targeted outreach strategies.
Do you think Salesforce Sales Cloud delivers good value for the price?
Not sure
Are you happy with Salesforce Sales Cloud's feature set?
No
Did Salesforce Sales Cloud live up to sales and marketing promises?
No
Did implementation of Salesforce Sales Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce Sales Cloud again?
Yes