Simply the best and most complete CRM solution out there
Updated July 14, 2023

Simply the best and most complete CRM solution out there

Alejandro Huerta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Marketing Cloud Personalization

We are using Salesforce for all our CRM needs, and we have it linked to all of our systems, both in the cloud and local. We used to have a local CRM solution from Microsoft but we moved to SalesForce as a SaaS solution, and it solved our need to have constant communication and access to our sales information, our sales team, and all the details we require to do our sales-related jobs. We also use it to generate our sales funnel, our sales information that we use to generate all of our end-of-fiscal-year reports, and basically every sale and purchasing decision that we do as a business uses Salesforce. The only issue we have is that the Android app is not as good as it could be.
  • Always on access to all of our sales information.
  • Quick and easy generation of content filled reports.
  • Easy to modify and add or remove options and information as we require.
  • Cost effective and with great support.
  • Able to modify the core values and options (for a price).
  • 24x7 support that actually is 24x7.
  • The mobile app does not have the options and information we need.
  • The new redesign that happened during 2019 makes it harder and slower to use.
  • Due to the changes brought on by the new versions, we had to update most of our reports.
  • They changed their pricing during 2020, we did not get really affected by it, but it might hurt us later since we are adding new people.
  • We have been able to generate our end-of-fiscal-year reports easier and cleaner than before.
  • The cost of the license more than makes sense for our sales workflow and requirements.
  • We have been using SalesForce for more than 5 years and have used it as a CRM, sales manager, document manager, etc., and its flexibility is one of the most important facilities we use.
  • Their sales reps are great, and their tech support second to none.
Content Author / Administrator
SalesForce is on a different level as far as features, ease of use, and capabilities are concerned. When our company grew in size and sales we had to change to a more robust, complete CRM solution, and our only doubt was having it all on the cloud, which does not make sense in 2021 but in 2016 it was a real and valid concern, as far as company information is concerned, our sales and customer information is our main and only asset. When we finished our trial period and made the purchase we had to run both systems concurrently, and after one year we changed everything to SalesForce and have not looked back.

Do you think Salesforce Sales Cloud delivers good value for the price?


Are you happy with Salesforce Sales Cloud's feature set?


Did Salesforce Sales Cloud live up to sales and marketing promises?


Did implementation of Salesforce Sales Cloud go as expected?


Would you buy Salesforce Sales Cloud again?


If you have a company that is sales driven and that has plenty of requirements as far as sales information, quotations, and invoicing. Your company has to have a lot of sales movement and sales requirements for a CRM solution to work and to work well. The company has to have a certain size of sales and clients since Salesforce is a costly solution that has to make sense as far as purchasing and expenses go. Also, it works great for any company that has a traditional (funnel) sales process, since it makes it easier to use this model to drive the options down the funnel and generate real sales and real money.