Easy to use and working in the way that we had hoped
February 10, 2019

Easy to use and working in the way that we had hoped

Robin Craigen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Community Cloud

This product has enabled us to advance the way we are working with our customers in providing them with exceptional details on booking vacation packages and hospitality services. We have found Salesforce Community Could to be easy use, reliable and customer friendly in how this looks from the outside. This is being used by our guest services and reservations team.

Pros

  • Improving the information that we receive from guests
  • Improving communication with our guests
  • Improving our ability to keep track of multiple items

Cons

  • Cost
  • Positive ROI in improved sales
  • Fewer mistakes
  • More information at our finger tips
Reliable and fast loading.
We are still getting more skilled at using this. In general, this has been easy for us to use and improve.
We used another partner to handle this for us.
Salesforce is easy to use.

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