Salesforce is on the wrong course
August 14, 2019

Salesforce is on the wrong course

Nicholas Farmen | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Einstein Analytics (formerly Wave Analytics)

We used to use Salesforce as our CRM but found it to be very annoying. We much prefer our new solution, SharpSpring, even though it's a much more simple email automation tool. Salesforce just became too complicated for us in our day-to-day. It can address email, CRM, and more, however and is good at what it does.

Pros

  • Email opens.
  • Email clicks.
  • Email unsubscribes.
  • Pages visited by a user. This is one is done better by SharpSpring.

Cons

  • Simplifying their UI.
  • Allowing for easier integrations with WordPress.
  • Allowing a more collaborative sales space, like JIRA for sales.
The analytics from Salesforce doesn't stack up against competitors. I'd love a one-stop platform, where I could get all of my email automation, CRM, and website KPI data tracking done, but that isn't Salesforce. I really like the website analytics from FullStory, and I like the analytics from SharpSpring a lot better than those from Salesforce.
The fact that Salesforce is so hard to integrate with WordPress is really the biggest bummer of all the negatives. I also think the UI of other competitors are way more preferred by the people in our organization. I've used Salesforce in many organizations, and that's some feedback that has stood the tests of the past two years.

Salesforce CRM Analytics Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
2.0
Pixel Perfect reports
2
Customizable dashboards
2
Report Formatting Templates
2
1.0
Drill-down analysis
1
Formatting capabilities
1
Integration with R or other statistical packages
1
Report sharing and collaboration
1
1.0
Publish to Web
1
Publish to PDF
1
Report Versioning
1
Report Delivery Scheduling
1
Delivery to Remote Servers
1
Data Discovery and Visualization ()
Not Rated
2.0
Multi-User Support (named login)
3
Role-Based Security Model
1
Multiple Access Permission Levels (Create, Read, Delete)
Not Rated
Single Sign-On (SSO)
Not Rated
Mobile Capabilities ()
Not Rated
1.2
REST API
1
Javascript API
1
iFrames
2
Java API
1
Themeable User Interface (UI)
1
Customizable Platform (Open Source)
1

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