Item: Salesforce Experience Cloud
Rating: 7
Author: Merve Elevli

Overall Satisfaction with Salesforce Experience Cloud

Use Cases and Deployment Scope

We have a portal that our investors should log in and they need to see what is their investments, what is their transactions, or they need to see their monthly reports and dashboards. There's a calculation. Basically they're going to see what is their account report.

Pros and Cons

Pros

Experience Cloud has been a good user interface and it's fast and it's related with Salesforce. It seems like it's a different domain, but it is not the only problem. When I get Salesforce, I guess when Salesforce introduced Experience Cloud, they were fast. There is a lot of box around the experience cloud, but it's still nice

Cons

There is a button for using Experience Cloud. Some Salesforce instance does have it and some Salesforce instance doesn't have it. And we have to reach the Salesforce support. I would like to just easily reach the Salesforce support for Experience Cloud because you need to wait and they need to escalate the support. Other than that, I like their email informations also, but the permission sets are so hard to, you need to apply to the Experience Cloud too, but it's really hard to do it. I guess they're the bad sides, but other than that, it's fast and it's so good.

Return on Investment

It is because we are going to, for example, if the 10 bucks is to experience Cloud user, we are going to pay Salesforce 10 bucks, but the company is going to give us 50 bucks. I mean, we are earning 40 bucks from every experience Cloud user, it's like that.

Usability

Like I said, because there's a lot of benefits, but they have some problems about experience lot. It's really, it's taking little time for permission sets, so it's not so easy to use. It's easy to use for user, it is not easy to build for developers.

Key Insights

Do you think Salesforce Experience Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Experience Cloud go as expected?

Yes

Would you buy Salesforce Experience Cloud again?

Yes

Likelihood to Recommend

I mean, basically if you want to show different user face, your customers or clients or partners, you can basically easily use Experience Cloud. They don't need to log in Salesforce and they can't reach your data, which is the better benefit, I guess.

Comments

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Salesforce Experience Cloud Review