Salesforce Experience Cloud Review
November 05, 2025

Salesforce Experience Cloud Review

Merve Elevli | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Experience Cloud

We have a portal that our investors should log in and they need to see what is their investments, what is their transactions, or they need to see their monthly reports and dashboards. There's a calculation. Basically they're going to see what is their account report.

Pros

  • Experience Cloud has been a good user interface and it's fast and it's related with Salesforce. It seems like it's a different domain, but it is not the only problem. When I get Salesforce, I guess when Salesforce introduced Experience Cloud, they were fast. There is a lot of box around the experience cloud, but it's still nice

Cons

  • There is a button for using Experience Cloud. Some Salesforce instance does have it and some Salesforce instance doesn't have it. And we have to reach the Salesforce support. I would like to just easily reach the Salesforce support for Experience Cloud because you need to wait and they need to escalate the support. Other than that, I like their email informations also, but the permission sets are so hard to, you need to apply to the Experience Cloud too, but it's really hard to do it. I guess they're the bad sides, but other than that, it's fast and it's so good.
  • It is because we are going to, for example, if the 10 bucks is to experience Cloud user, we are going to pay Salesforce 10 bucks, but the company is going to give us 50 bucks. I mean, we are earning 40 bucks from every experience Cloud user, it's like that.
Like I said, because there's a lot of benefits, but they have some problems about experience lot. It's really, it's taking little time for permission sets, so it's not so easy to use. It's easy to use for user, it is not easy to build for developers.

Do you think Salesforce Experience Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Experience Cloud go as expected?

Yes

Would you buy Salesforce Experience Cloud again?

Yes

I mean, basically if you want to show different user face, your customers or clients or partners, you can basically easily use Experience Cloud. They don't need to log in Salesforce and they can't reach your data, which is the better benefit, I guess.

Salesforce Experience Cloud Feature Ratings

Not Rated
Campaign management
Not Rated
Cloud enablement
Not Rated
Content aggregation
Not Rated
Content classification
Not Rated
Multi-channel content personalization
Not Rated
Customer data analytics
Not Rated
DXP Third-Party Integrations
Not Rated
Multi-website management
Not Rated
Digital asset management
Not Rated
Editorial workflows and task management
Not Rated
Not Rated
WYSIWYG editor
Not Rated
Code quality / cleanliness
Not Rated
Admin section
Not Rated
Page templates
Not Rated
Library of website themes
Not Rated
Mobile optimization / responsive design
Not Rated
Publishing workflow
Not Rated
Form generator
Not Rated
Not Rated
Content taxonomy
Not Rated
SEO support
Not Rated
Bulk management
Not Rated
Availability / breadth of extensions
Not Rated
Community / comment management
Not Rated
Not Rated
Multi-channel customer feedback collection
Not Rated
Product usage analytics
Not Rated
Customer experience dashboard
Not Rated
Customer journey mapping
Not Rated
AI-powered recommendations
Not Rated
Website A/B testing
Not Rated
Not Rated
Conversion tracking
Not Rated
Test reporting
Not Rated
Funnel Analysis
Not Rated
User Segmentation
Not Rated
Not Rated
API
Not Rated
Internationalization / multi-language
Not Rated
Not Rated
Role-based user permissions
Not Rated

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