Item: Salesforce Experience Cloud
Rating: 10
Author: Verified User

Overall Satisfaction with Salesforce Experience Cloud

Use Cases and Deployment Scope

This solves multiple business problems that we have. Most of them are related to our external client usage. We have multiple different client groups and have set up multiple experience clouds for each of the client groups. Some of those experience clouds allowed us to manage our relationship with parents, so for registration, while others help us manage our relationship with third parties, individuals such as our coaches. We use the app version of the experience cloud for that, which allows us to put the device, the program, and the experience onto a mobile experience for them so they don't have to be around a desktop or a computer.

Pros and Cons

Pros

Experience Cloud allows you to, at a much more reasonable rate, interact with your client groups while also collecting data about those client groups and running automations off of those client groups and their interactions through backend Salesforce.

Cons

You still see a lot of customization within the product to usually get to your different client groups, so having some more out of the box functionality would be useful, especially for things such as tying to leads, contact structures, flow automations, and then also pricing is always a challenge.

Return on Investment

We don't have a revenue based return on investment because we are a nonprofit, but our return on investment is that usability for our internal client groups as well as our external client groups to make sure that one, internally we can support it more readily because it's all one system. But for the external client groups, one username, one password gets them into everything that they need access to and allows us to give them a central hub of access.

Usability

I'd give it a seven. Again, there are still some levels of complexity for a lot of our use cases personally, but oftentimes we're able to work around those, but it requires us to bring in custom developers rather than have it declarative solution.

Alternatives Considered

Yeah, so we've utilized a few different evaluations of products. Most of them are website or WordPress base, intranet, hidden backend applications. It's just because all the data we have already and we have multiple experience clouds, it allows us to leverage SSO or single sign-on approach across of our experience cloud. So it's less because all one platform, it's less complex for the end user and less confusing.

Key Insights

Do you think Salesforce Experience Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

Did implementation of Salesforce Experience Cloud go as expected?

Yes

Would you buy Salesforce Experience Cloud again?

Yes

Other Software Used

Tableau Cloud, Salesforce Sales Cloud, Salesforce Service Cloud

Likelihood to Recommend

For well-suited, this product is great for your external clientele groups that you would not necessarily want to have a high user fee rate for. So basically general public or a group that will be authorized to come in and just do a few things here and there, but you don't necessarily want them access to all of your systems and your data points for groups that it would not be a great use for. I'd say probably your high level internal staff, they're going to be using a lot of the backend functionality automations, evaluating data, managing data, and doing custom inputs. That's just not what's intended for.

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Salesforce Experience Cloud Review