Item: Salesforce Experience Cloud
Rating: 9
Author: Verified User

Overall Satisfaction with Salesforce Experience Cloud

Use Cases and Deployment Scope

When I work with other companies for this, it's mostly for interactions with external customers and sometimes even internal people can use it as well. Experience Cloud is more geared towards lighter weight users, but it's customizable in the sense that you can add new Salesforce data and share that with external users, even up to guest users who haven't even registered. It's compatible with most of the other features within Salesforce. Like if you hook it up to sales, we could hook it up to service and things like that. Or it can be just its own customer app to deal with whatever you need to do with.

Pros and Cons

Pros

It's quick and easy to set up at a basic level and provides reasonably out of the box drag and drop kind of customization, but it also allows you to customize it to a deeper extent using something more pro code tools.

Cons

My biggest one right now is around customization of the out of the box record level visibility. It's limited to Salesforce's old page layouts, which is pretty much static layout and doesn't offer any dynamic features like Salesforce. Internal stuff has dynamic lightning record pages. I'd love to see that functionality migrated over.

Return on Investment

Positive impacts on business objective is for allowing basically customers to come in and view their information, make order changes, engage with support and reorder or even get quotes for real time, things like that. It's so easy, it's so easy to use and so helpful. It offloads things from people calling into customer service and things like that negatively.
It's hard to say negatively, but again, sometimes from a developer and implementation standpoint, if there's some complex functionality that can be a little more tedious to implement security wise, there's some nuances that have to be carefully mitigated.

Usability

I mean it's very easy to use. There's a ton of different templates that are available out of the box depending on what your use case is.

Key Insights

Do you think Salesforce Experience Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Experience Cloud go as expected?

Yes

Would you buy Salesforce Experience Cloud again?

Yes

Likelihood to Recommend

Well suited, like I mentioned earlier, there's if you're interacting with customers at any level where you want them to be able to come in, either self-service order management, things like that, your products, that's one level. And also I didn't mention is for partner cloud. So if you're partnering with resellers of your products and more advanced use cases, it makes sense for that because it can let them have insights into sales pipelines and things like that as needed.

Salesforce Experience Cloud Feature Ratings

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Salesforce Experience Cloud Review