Salesforce Experience Cloud Review
Updated November 06, 2025
Salesforce Experience Cloud Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Experience Cloud
Not in my organization. I would say I am helping others telling them how partner portal PRM is useful for them, what are all the different licensing costs for them and then helping them for the implementation side as well.
Pros
- Salesforce has everything inside. So external user, first of all, licensing cost is less than the internal user. Also, they don't have to make a call out, call phone, call or write an email each time to the internal agent to know about their partnership, either peers, whether their onboarding are done or not.
- Any details, self service is now made by the partners or the customer by its own. They have a product or the service visibility by their own and that's where we can reduce the time of all the internal employee. And we can also introduce AI by the way, and if they have any portion and frequently asked portion usually. So for all this small problems, usually they reach out to and call to the customer service and they say, Hey, this is not working, that's not working. And then they can help themselves with the help of frequently asked questions or with the help of agent right now.
- Along with that, the training. So in order to increase your partnership peers, they have to perform some kind of trainings. They can see all the training videos right away in their portal. No interaction with the internal user for now until and unless is required so they can help themselves right now. It's very, very useful. I would say that.
Cons
- So for this the particular product, the good part is there is a CMS contain management and it's very good because you can add your content inside whether it's a video, PDF, word file, whatever you want to. But the problem is we cannot do the more customization inside that. I cannot read whether the customer has clicked on the particular video. I cannot read the customer has gone through the document or not. And a few customers are very particular about the look and feel of what they're seeing. They have a theme, so we need to mask the theme in order to maintain the CMS based on the theme. I have to do some CSS that I would say and override the existing classes, but they also have to expose more so that I can do the more customization inside CM side. That's the only thing, but everything is fine.
- I can only see about the positive side. As I first mentioned, it has a limitation of how many objects you can expose and that's also a positive part because you don't have to show all the data to external users. You have a limitation to show the data and the objects, which is only they want to look into. So if I talk about the opportunities, they only have to deal with their opportunity. So that's the reason we can only expose the limited data.
- Salesforce has the record sharing based on the role hierarchy, the one limited limitation, which I can find out here. If you have set up an account hierarchy inside the Salesforce and all the account hierarchies has a different other context in it. Each context has an external user, it's very difficult to maintain the data visibility from bottom contact to top. In an account hierarch level, you cannot do this kind of visibility to external user. So that's difficulties. I would say that.
It's one of its kind because other products are worked as an internal user, so whosoever whatsoever product you're using the experience cloud work with any of the other product as well is just external view will provide an external view with any of your product, whether you're using Commerce Cloud, whether you're using the automotive cloud or whatever cloud you're using. Is it provide you external view for that as well.
Do you think Salesforce Experience Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Experience Cloud's feature set?
Yes
Did Salesforce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Experience Cloud go as expected?
Yes
Would you buy Salesforce Experience Cloud again?
Yes
Salesforce Experience Cloud Feature Ratings
Using Salesforce Experience Cloud
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Feel confident using | Cumbersome |
- Custom Branded Portals
- Collaboration & Knowledge Sharing
- Customer Self-Service
- Complex Customization & Advanced Development
- Limited Flexibility with Page Layouts & Mobile Views
- Integration with Third-Party Systems
Yes - The mobile interface of Salesforce Experience Cloud is generally robust and responsive, offering users a seamless experience across devices. It automatically adapts to mobile screens, allowing users to access community content, submit cases, collaborate, and manage tasks on-the-go. However, some highly customized pages or complex layouts may require additional configuration or development to optimize them fully for mobile. Overall, the mobile experience is strong but may need tweaking for very specific needs.
Comments
Please log in to join the conversation