Salesforce for Nonprofits helps centralize things.
February 20, 2020

Salesforce for Nonprofits helps centralize things.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce for Nonprofits

Salesforce for Nonprofits is used in an instance where a data model is needed that is person-focused. Salesforce was developed as a B2B sales tool and, with that, contacts cannot exist without being tied to a company. With Salesforce for Nonprofits, that isn't going to be the case, and there is need to track individuals and their households without knowing where they might work. Salesforce for Nonprofits does that and it allows individual accounts. It also tracks donations vs sales of products or services.

Pros

  • Central database
  • Access from anywhere (web-based)

Cons

  • Normally a B2B sales tool
  • Workarounds for particular needs
  • Allows focused efforts to keep track of donations
  • Track activities against donors to drive higher use cases
Support is good because there is a vast community available for help. It is the largest CRM and market leader so most use cases have been done before. There are also evangelists of the platform that are always looking to help in the community with issues and problems.

Do you think Salesforce Agentforce 360 for Nonprofits delivers good value for the price?

Yes

Are you happy with Salesforce Agentforce 360 for Nonprofits's feature set?

Yes

Did Salesforce Agentforce 360 for Nonprofits live up to sales and marketing promises?

Yes

Did implementation of Salesforce Agentforce 360 for Nonprofits go as expected?

Yes

Would you buy Salesforce Agentforce 360 for Nonprofits again?

Yes

Salesforce for Nonprofits is well suited for an area where there needs to be a large database to hold information and when it is something that will be used by multiple people in different locations, as this is a web-based platform. Salesforce for Nonprofits also does three updates per year so it is continuously growing and improving. It's not directly a person-based system so it does have some workarounds to get over the initial Sales Tool application it was built for.

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