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Great Solution if Cost is Justified
May 20, 2021

Great Solution if Cost is Justified

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce.com

It is used by the whole organization. One dept. uses to track financial tasks. It is used organization-wide for CRM. Another dept. uses it for tracking checking in and out documents from secure location.
  • Configurable to meet a variety of needs of an organization (inventory tracking, managing tasks, tracking services provided to customers, tracking contacts made with customers)
  • Available on a wide variety of platforms (mobile app, Internet browser, etc)
  • Hosted in cloud
  • Cost (have to weigh return on investment to verify use justifies the cost)
  • Helpful to have someone knowledgeable with Salesforce in IT to customize Salesforce to meet the needs of the organization
  • Smaller organizations may need to hire outside firm to create the solution that meets what they desire from Salesforce as some more complex solutions may require Apex programming
  • Reliant on an Internet connection which may pose issues
  • Rather costly
  • Ability to choose the degree of customizing a Salesforce solution
  • More complex Salesforce solutions will require someone tech savvy or the need to work with a consultant
Salesforce met our needs at the time of implementation. We liked that it was hosted in the cloud and could be customized for our needs.

However, we are in the process of moving from Salesforce to Microsoft Dynamics as the Salesforce solutions are too costly for how it is being used and its frequency of use. There was a steep learning curve that was needed to implement the customizations of the Salesforce solutions we implemented.

Do you think Salesforce.com delivers good value for the price?

Not sure

Are you happy with Salesforce.com's feature set?

Yes

Did Salesforce.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce.com go as expected?

Yes

Would you buy Salesforce.com again?

No

Globalscape Enhanced File Transfer (EFT), Microsoft 365 (formerly Office 365), Fiserv Director, Microsoft System Center Endpoint Protection
Salesforce is an expensive solution so it is recommended the organization have the buy-in from the end users. We have used Salesforce for CRM purposes. We have also used it for tracking financial tasks in one of our departments. Another department uses it to check in and out sensitive documents from a secure location. I would recommend Salesforce if it can be guaranteed to be used by the end users.