Salesforce is the way to go!
May 19, 2021
Salesforce is the way to go!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Modules Used
- SalesCloud
- Chatter
- Knowledge
- ServiceCloud
Overall Satisfaction with Salesforce Sales Cloud
Sales Cloud is a critical business system used by our company to bring in data and serve it up to our inside sales team. Our outside sales team also uses Salesforce.com to track their Accounts, Contacts, and opportunities. Because there is so much rich data in the system, a lot of our departments are in Salesforce so that they can gain visibility into business insights and use the data to their advantages. Auxiliary departments that are in Salesforce include Marketing, Account Management, Implementation, Support, and Operations.
- Automation - Sales Cloud provides an extremely powerful tool that allows you to automate business processes, saving time and creating efficiencies
- Reporting - Sales Cloud does an excellent job of providing a user-friendly UI where you can drag and drop tables to create stunning visual dashboards and reports to see a high-level business overview or drill down into the details
- Data Validation - Sales Cloud provides several tools that help keep your data clean and consistent whether it's with validation rules, automations, or alerts
- Security - Sales Cloud provides an incredible level of security to the data and records stored, providing even security level down to the field or record itself
- Reporting - Although reporting is a positive for Sales Cloud, it also can be negative due to its limited capabilities. For instance, you can't join objects that are not related, something that can be easily done in SQL or outside database. This is one con to focusing on UI rather than functionality
- Big Data Manipulations - For big companies that have millions of records constantly being uploaded/deleted/updated in Sales Cloud, you can run into data optimization challenges and other technical limits
- APIs - On a more technical note, Sales Cloud is extremely specific when interacting with its API's and this can be often cumbersome and not intuitive
- $$ - Sales Cloud is on the more pricey side and it's hard to break away once you get into it, but it can definitely pay off in the long run
- Efficiency - Sales Cloud has had a huge impact on our overall efficiency, where we're able to get things done more quickly in less hours due to all of the automations we have in place
- Data Quality - We are more readily and easily able to rely on the data within Sales Cloud due to some of the data cleaning mechanisms that Salesforce provides, such as validation rules, error logging, duplicate management, merge tools, etc.
- Visibility - Sales Cloud has provided us a huge competitive advantage because we are now able to see our data in one place with a friendly UI instead of relying on our engineering teams to surface that data and custom build it
I've used Zendesk CRM in the past and it's a nifty little tool that has a lot of potential. However, it just doesn't have all of the automation and features compared to Sales Cloud. I must prefer a system that can be easily administered as well as provide a customization experience for my end users.
Do you think Salesforce Sales Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Sales Cloud's feature set?
Yes
Did Salesforce Sales Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Sales Cloud go as expected?
Yes
Would you buy Salesforce Sales Cloud again?
Yes