Item: Salesforce Revenue Cloud
Rating: 8
Author: Verified User

Overall Satisfaction with Salesforce Revenue Cloud

Use Cases and Deployment Scope

We use a revenue cloud product to track everything from leads to opportunities to contract generation and order generation in Salesforce. And then just keeping that data in the system for reference.

Pros and Cons

Pros

I think particularly well: it allows us to have all of our cross-functional teams collaborate in one space where whether it may be from the generation of a new contract, from a closed one opportunity, it allows sort of the sales team, customer success and contracts team to all work out of the same area and have access to the same information at the same time.

Cons

I think somewhere that it can be used for room for improvement is probably a lot of the complexity when it comes to building quotes and requiring the approvals and stuff for the quotes. I think a lot of it could be streamlined a little bit.

Return on Investment

It's had a positive impact in the way that it brings a lot of our teams together and it becomes sort of a central repository for a lot of our data compared to what it used to be before.

I would give it an eight because it's very customizable in the way that you want to create it. I think I'm just docking points because sometimes there can be a little too much customization, which can make it a little complicated, but it just depends on the complexity of your business and how you guys build it out in the first place.

Alternatives Considered

Salesforce Sales Cloud and Salesforce Service Cloud

I think Revenue Cloud definitely gives a lot more functionality, whereas you can't do contracts management contracts and order management inside of Sales Cloud and Service Cloud. So I guess it's just a different product that's used for a different use case.

Key Insights

Do you think Salesforce Revenue Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Revenue Cloud's feature set?

Yes

Did Salesforce Revenue Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Revenue Cloud go as expected?

Yes

Would you buy Salesforce Revenue Cloud again?

Yes

Other Software Used

Salesforce Sales Cloud

Likelihood to Recommend

A scenario where it's well suited is if we want to be able to track the generation of an order from start to end from when we first procure the opportunity. It's easy for us to track what products are associated to the opportunity along with the dollar amount associated to it, and then also any approvals and any steps regarding it after it becomes closed when it's Salesforce. And then I think Room for Improvement or some areas that it can improve is just simplicity and making it easier to use for some users who haven't been in Salesforce before.

Salesforce Revenue Cloud Feature Ratings

Comments

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Salesforce Revenue Cloud Review