Salesforce Sales Cloud Review
Updated November 12, 2025

Salesforce Sales Cloud Review

Pooja Dwivedi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Salesforce Sales Cloud

I help customize the Salesforce Sales Cloud systems so our sales users can carry on their day-to-day work. For example, entering data into the opportunities, closing opportunities, things like that.

Pros

  • Handle different business processes for CRM
  • Handle complex sales processes

Cons

  • Pricing, it's pretty expensive for a small business if they want to set up get started.
  • In order to use the AI features, it's also very pricey. So if there could be some free features that Salesforce gives out, that would be super beneficial to customers.
  • Positive impact in really capturing the different business use cases and easy to customize and implement those solutions into the system.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Very well suited for anyone who wants to manage their CRM system and have complex business processes tied into the system. This product suits very well for them. For small businesses, if they are trying to cut costs and still have an efficient system, maybe not a great product

Salesforce Sales Cloud Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Using Salesforce Sales Cloud

Salesforce is easily configurable and it is very easy to learn the configuration skills with the trailhead academy.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
  • Using standard out of the box objects like Accounts, Contacts, Opportunities.
  • Customizing the system using flows, validation rules, lightning page layout
  • Case management
  • Handle hard coded complex solutions
  • High licensing cost
  • Handling large datasets
Yes - It works well to perform basic functions like entering data.

Comments

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