Salesforce Sales Cloud Review
November 05, 2025

Salesforce Sales Cloud Review

Abhinav Chadha | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Software Version

Enterprise

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

I’m using Sales Cloud to manage my sales cycle. I work for a client who’s also using Sales Cloud to manage their sales cycle. We’ve customized it to match their business processes. We’ve implemented a custom sales funnel, which is a bit different from what Salesforce provides by default, but it fits their business needs perfectly. And that’s how we’re making use of Sales Cloud.

Pros

  • I think it’s a great way to keep track of leads and revenue.
  • It’s a great tool for creating reports at the end of each quarter and sharing them with management for better decision-making. It really supports all of that — and it does it in a great way.

Cons

  • I can’t really think of any areas for improvement. I think Salesforce Sales Cloud is highly customizable, especially now that Flows have become easier to use. Salesforce is putting in a lot of effort to make things simpler for both developers and administrators. From my experience, all the customers I’ve worked with who use Sales Cloud are using it effectively. So, at this point, I don’t have any suggestions for improvement.
  • I think Sales Cloud is a great product for managing customer lifecycles and keeping track of a company’s revenue at any given point in time. It helps businesses make better, more informed decisions.
  • It’s been very helpful for many of my customers who are using Sales Cloud — it’s a great fit for them. But as I also mentioned, it’s not suited for every industry. Some industries rely heavily on support services, and in those cases, Sales Cloud doesn’t perform as well as it does for the sales side of the business.
Based on my experience, I’ve used Odoo — it’s an open-source ERP system. It’s not exactly the same as Salesforce or Sales Cloud, but it serves a similar purpose. And I feel that Sales Cloud is better. Personally, I find it easier to use and better than what Odoo offers, especially in terms of customization and achieving business objectives. That’s where Salesforce Sales Cloud really stands out in comparison to Odoo.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

Yes

Would you buy Salesforce Sales Cloud again?

Yes

Obviously, for any business, there are two main areas to focus on — the sales path and the service path. Sales Cloud wouldn’t be suited for a company that’s primarily into support services. For those kinds of companies, Salesforce has a different product — Service Cloud. So, for anyone in the support or service space, Sales Cloud isn’t the right fit.

Salesforce Sales Cloud Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Using Salesforce Sales Cloud

It’s highly customizable. You can think of almost any business process, and you can achieve it in Salesforce Sales Cloud. There are all sorts of standard features that come with Salesforce — like lead assignment rules and many others.
ProsCons
None
None

Comments

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