Salesforce Service Cloud Review
October 15, 2025

Salesforce Service Cloud Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Salesforce Service Cloud

Fast support to customers, providing real time solutions with access to training articles for self service. Fast case assignments, proper priority routing and ability to track customer issues.

Pros

  • Case routing
  • Case assignment
  • Summary overviews

Cons

  • Tab windows for screen flows
  • Lower cost
Yes

Do you think Salesforce Service Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Service Cloud's feature set?

Yes

Did Salesforce Service Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Service Cloud go as expected?

Yes

Would you buy Salesforce Service Cloud again?

Yes

The system is quick, easy to develop and user intuitive

Salesforce Service Cloud Feature Ratings

Incident and problem management
7.2
Organize and prioritize service tickets
8
Expert directory
7
Subscription-based notifications
8
ITSM collaboration and documentation
6
Ticket creation and submission
10
Ticket response
4
Self Help Community
8.5
External knowledge base
8
Internal knowledge base
9
Multi-Channel Help
6.8
Customer portal
8
IVR
7
Social integration
3
Email support
10
Help Desk CRM integration
6

Comments

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