Salesforce Service Cloud Reviews

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282 Ratings
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Score 7.8 out of 100

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Reviews (1-7 of 7)

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April 23, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Reliability and Availability

10
We've never had outages of service. When things are scheduled for maintenance it's always off hours later in the night and we are told well in advance so we can be prepared.
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April 20, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Reliability and Availability

10
Salesforce has a more than 99% uptime rate and Salesforce Service Cloud is no exception. I have never had any issues experiencing outages or service degradation when it comes to using the Service Cloud product (that I can remember). Always reliable and easy to use, I would recommend this product as your go-to for helpdesk, service desk, incident management, call center, and other business process needs.
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April 20, 2021
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Reliability and Availability

10
We never experienced any unexpected outages and received communication for planned downtime which almost always occurs overnight when we wouldn't be online anyway.
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May 17, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Reliability and Availability

9
We have an internal team that manages service cloud salesforce as such I have not encountered any unplanned outages. while there have been changes but they are usually well-known in advance so you can plan work accordingly. I have not encountered any unexpected application errors so far. I will rank it solidly as far as stability and availability are concerned.
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April 22, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Reliability and Availability

10
Salesforce is known to do maintenance on their systems every so often, but they give a large heads up when they take the system to read-only. In my experience it has been done for a few hours every three to four years. This is of course planned maintenance. Unplanned outages are rare, can happen, but that is why the educate their customers to keep a third party backup of the data and metadata in case something goes wrong where that might be affected.
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April 20, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Reliability and Availability

2
I am not too sure about this since I didn't run into any issues when I was using Service Cloud.
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Feature Scorecard Summary

Organize and prioritize service tickets (56)
7.6
Expert directory (41)
6.7
Subscription-based notifications (48)
7.0
ITSM collaboration and documentation (43)
7.0
Ticket creation and submission (57)
7.6
Ticket response (56)
7.4
External knowledge base (47)
6.8
Internal knowledge base (52)
6.9
Customer portal (40)
6.7
IVR (25)
6.9
Social integration (35)
7.8
Email support (57)
7.6
Help Desk CRM integration (50)
7.6

What is Salesforce Service Cloud?

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search, and access to customers' entitlement and contracts.


Salesforce Service Cloud Features

Has featureLighting Console
Has featureKnowledge Base
Has featureLive Agent
Has featureSocial Customer Service
Has featureIn-App Support
Has featureService Wave Analytics
Has featureMobile Support
Has featureCustomer Communities

Salesforce Service Cloud Screenshots

Salesforce Service Cloud Videos (4)

Salesforce Service Cloud Integrations

Salesforce Service Cloud Competitors

Salesforce Service Cloud Pricing

Starting Price: $65

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Salesforce Service Cloud Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Canada, United States, United Kingdom, Japan, Korea, India, China, Australia, Brazil, Mexico, Finland, Denmark, France, Germany, Ireland, Italy, The Netherlands, Spain, Sweden, Switzerland
Supported Languages: English, French, Portuguese, Japanese, Spanish

Frequently Asked Questions

How much does Salesforce Service Cloud cost?

Salesforce Service Cloud starts at $65.

What is Salesforce Service Cloud's best feature?

Reviewers rate Social integration highest, with a score of 7.8.

Who uses Salesforce Service Cloud?

The most common users of Salesforce Service Cloud are from Mid-size Companies and the Computer Software industry.