Great tool for reps, some missing pieces for data driven leaders
April 26, 2022

Great tool for reps, some missing pieces for data driven leaders

Mark Munro | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

SalesRabbit (standalone)

Overall Satisfaction with SalesRabbit

Our residential door-to-door (DTD) sales team consisted of around 100+ reps and for years had been using pen and paper in the field. There was no true way to track activity, sales made, or even have coaching conversations. We chose to go with SalesRabbit as it had the basic essentials we needed at an inexpensive price point. SalesRabbit worked on both iOS and Android devices and was simple enough for the reps to understand and start using. The transition was mostly straightforward, most of the opposition we had was reps felt using pen and paper was sufficient and didn't see how the tool would help them. It didn't take them long to see the benefits, especially how easy it was for them to visualize their territories and see all of their follow-up appointments, etc.

Pros

  • Simple system for any rep to pick up and use.
  • Easy lead upload process.
  • Simplistic dashboard/leaderboards.
  • General stability of the app.

Cons

  • Inconsistent syncing of data from reps devices back to SalesRabbit.
  • No built in analytics or easy way to visualize data.
  • Offline capability.
  • Dashboards/analytics.
  • App stability.
  • Rep location tracking.
  • Data sync issues.

Do you think SalesRabbit delivers good value for the price?

Yes

Are you happy with SalesRabbit's feature set?

Yes

Did SalesRabbit live up to sales and marketing promises?

Yes

Did implementation of SalesRabbit go as expected?

Yes

Would you buy SalesRabbit again?

Yes

SalesRabbit is generally a good sales tool for field sales reps, the UI is simplistic enough and the actions needed to log activity are straightforward. Creating new dispositions or custom fields is simple. We as an organization have moved away from SalesRabbit as of May 2022 to one of their competitors mainly for two reasons. The first being it took them a few years to get an analytics/dashboard platform integrated into Sales Rabbit, they have one now that is in beta that appears promising. The second reason was too many inconsistencies with reps' data not syncing timely back to SalesRabbit or not at all. Reps are always looking for immediate satisfaction meaning if they mark a home as a sale they want to see it show up on the leaderboard within minutes not hours.

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