Samanage was relatively simple to implement and rollout to our IT Device Solutions unit. It's fast and has a nice, clean UI. We mainly use it for device/inventory management and incident management but eventually starting to use it for change management. We are able to track and manage devices based on a unique asset tag and match that to a staff or faculty member that owns that device. Help desk agents are able to efficiently resolve incidents due to our integration with Zendesk. The service catalog feature is nice. It ensures that the user submits required (and structured) details, and the help desk team can see pre-defined steps for resolution.