Samanage: Great Asset Tracking!
July 20, 2019
Samanage: Great Asset Tracking!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solarwinds Samanage
We were using Samanage for only asset management only to keep track of all of our desktops, laptops, switches, servers, and point of sale stations. It was great to be able to look at an asset and get all the information we needed if a replacement, repair or troubleshooting was needed. There were a bunch of other features within Samanage that we did not use as they were not the right fit for our business model which ultimately led to us moving on to something that only kept track of our assets. So I can only speak to the asset management portion of Samanage.
- Deployment was super easy.
- Tons of valuable information was input to the asset database.
- The ability to find any and all information about an asset was fantastic.
- The only con I had is just a nitpicky thing. The search function was difficult to use, sometimes it wouldn't find an asset by it's given hostname even though I could manually find it.
- Positive. We were able to have a nice and neat catalog of all of our assets that we could look through to get any and all information that we could ever want.
- Negative. Help desk was lacking in customization/automation that is crucial to our needs.
- Zendesk and Lansweeper
Like I stated at the beginning we ended up moving away from Samanage but did really enjoy the asset management portion of the software. We tested the Help Desk portion but it just did not do what we wanted or have the features we were using with Zendesk. Lansweeper is an asset only and gives us even more information without any extra bells and whistles.