TrustRadius
Samanage: Great Asset Tracking!
https://www.trustradius.com/it-service-management-itsmSolarwinds Service Desk (formerly Samanage)Unspecified7.541101
Matt James profile photo
July 20, 2019

Samanage: Great Asset Tracking!

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Solarwinds Samanage

We were using Samanage for only asset management only to keep track of all of our desktops, laptops, switches, servers, and point of sale stations. It was great to be able to look at an asset and get all the information we needed if a replacement, repair or troubleshooting was needed. There were a bunch of other features within Samanage that we did not use as they were not the right fit for our business model which ultimately led to us moving on to something that only kept track of our assets. So I can only speak to the asset management portion of Samanage.
  • Deployment was super easy.
  • Tons of valuable information was input to the asset database.
  • The ability to find any and all information about an asset was fantastic.
  • The only con I had is just a nitpicky thing. The search function was difficult to use, sometimes it wouldn't find an asset by it's given hostname even though I could manually find it.
  • Positive. We were able to have a nice and neat catalog of all of our assets that we could look through to get any and all information that we could ever want.
  • Negative. Help desk was lacking in customization/automation that is crucial to our needs.
Like I stated at the beginning we ended up moving away from Samanage but did really enjoy the asset management portion of the software. We tested the Help Desk portion but it just did not do what we wanted or have the features we were using with Zendesk. Lansweeper is an asset only and gives us even more information without any extra bells and whistles.
Adobe Photoshop, Adobe Acrobat DC, Adobe Audition, ConceptDraw DIAGRAM v12, SAP Crystal, Dropbox Business, GitHub, FileZilla, KeePass, Microsoft Office 365, Oracle VM VirtualBox, Notepad++, Atom, Splashtop Remote Support, HotSchedules, Slack, Snagit, Visual Studio IDE, Microsoft Visual Studio Code, Lansweeper, PowerDirector, Veeam Backup & Replication, Microsoft Visio, Rise Vision, Tinkercad, Concur Expense, LogMeIn Central, Cisco Meraki MS Switches, Cisco Meraki Wireless Access Point, Zendesk
This will be a theme with all my reviews, it really all depends on what they need. If they need GREAT asset management bundled with ticket and help desk support, then this all in one software is for them. We found that the help desk portion did not fit our needs but the asset management did. It was tough to move on from it but we couldn't justify using it only for asset tracking. Just know that this is not a negative review as Samanage does have great features, they just were not for us.

SolarWinds Service Desk Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
Configuration mangement
8
Asset management dashboard
7
Policy and contract enforcement
8
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated