Overall Satisfaction with SAP Sales Cloud
- CRM is a great tool for compiling reports. The ease of access to reports is far superior than it was with my division's old program.
- The ability to intergrate your emails and calendar entries from other programs (i.e. Lotus Notes) is very simple. This insures that all of your entries are up to date and streamlined.
- The depth and detail that CRM allows you to have for each account helps keep all of the necessary information in one place. Makes information much easier to find.
- The ability to customize search criteria and the input of data should be increased/improved. I don't know if this hampered us due to CRM limitations or if was due to the confines that my company put around CRM prior to us "developing" it for my division.
- Some of the words used in CRM should be able to be changed to make more sense in the region you live in (i.e. Action/Visit/Task are all alike). Another example, "Region" in CRM is the same as "State". This also caused confusion for some people in the earliest days of using CRM.
- Improved record keeping and account tracking.
- More streamlined data usage.
- Very easy to use and increases the transparency of what is going on in a given market.
- Increased speed when it comes to throughput and getting things (credits) processed. You know where your credit (for example) is in the approval process at all times.