TrustRadius
Badgeville Review 1 of 1
User Review: "Can you revel with Badgeville?"
https://www.trustradius.com/gamificationBadgevilleUnspecified71101
Andy Salo profile photo
Updated April 14, 2014

User Review: "Can you revel with Badgeville?"

Score 7 out of 101
Vetted Review
Verified User
Review Source

Software Version
Behavior Platform
Modules Used
Game Mechanics, Reputation Mechanics, Behavior Analytics

Overall Satisfaction

  • If you are looking for a pure-play gamification solution, Badgeville is a good answer. Badgeville awards badges, points, missions, has several UI features for your website like modules, toast, and croutons.
  • Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
  • No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
  • I expected to see a strong correlation between gamified actions and driving return visitors, but it wasn't the case.
Unfortunately overall a weak ROI.

Product Usage

4 - Community management, development, product management
2 - FTE of one community manager and one developer.
  • Gamification for the Offers.com user base.
  • Nothing unexpected.

Evaluation and Selection

Lithium, Gigya, and Badgeville. We picked Badgeville primarily because we only needed a gamification engine, and not full set of community features like Lithium. Gigya also addresses more than we needed as they are focused on the single sign on (SSO) space, and gamification is just a feature for them.

Implementation

The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.

Training

Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.

Configuration

We did a lot of things directly on the website vs. using the display options available since the Javascript widgets were not as flexible as needed.

Support

The customer support team has been good. Good level of response, and we had escalation pasths when necessary.

Usability

The software basically performs as advertised, however, there just isn't much "there there".

Reliability

Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.

Vendor Relationship

Easy to work with both in pre-sales and post-sales.
One year renewable contract with flexibility in payment schedule.