Overall Satisfaction with SAP Sales Cloud
- If you are looking for a pure-play gamification solution, Badgeville is a good answer. Badgeville awards badges, points, missions, has several UI features for your website like modules, toast, and croutons.
- Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
- No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
- I expected to see a strong correlation between gamified actions and driving return visitors, but it wasn't the case.
Lithium, Gigya, and Badgeville. We picked Badgeville primarily because we only needed a gamification engine, and not full set of community features like Lithium. Gigya also addresses more than we needed as they are focused on the single sign on (SSO) space, and gamification is just a feature for them.
The software basically performs as advertised, however, there just isn't much "there there".
The customer support team has been good. Good level of response, and we had escalation pasths when necessary.
Using SAP Sales Cloud
4 - Community management, development, product management
2 - FTE of one community manager and one developer.
- Gamification for the Offers.com user base.
- Nothing unexpected.
Unfortunately overall a weak ROI.
Evaluating SAP Sales Cloud and Competitors
SAP Sales Cloud Implementation
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
- Implemented in-house
SAP Sales Cloud Training
- Online training
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
SAP Sales Cloud Support
SAP Sales Cloud Reliability
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.