SAP CDC Review
March 07, 2022

SAP CDC Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Customer Data Platform

Overall Satisfaction with SAP Customer Data Solutions (formerly Gigya)

We mainly use Social Identify to provide alternate login options to our customers. This initiative was to move along with the demand to ride on Social IdP without the need to register again and/or single identity across different platforms. The system has been implemented with Facebook and AppleID, and the in-take by the users is positive.

Pros

  • Easy integration step for developers
  • Admin Console is easy to view
  • Social IdP configuration is fuss-free

Cons

  • none
  • It is mainly the user experience at the authentication platform that we provide for our customers.
  • We observed the seamless login to our mobile application with the social application login. This provides a shorter login time over at the payment counter.
The experience on SAP CDC was excellent as there were no (or a few) outages in the last 3 years. SAP was fast in rectifying the issue for AppleID in Jan 2021 too.

Do you think SAP Customer Data Solutions delivers good value for the price?

Yes

Are you happy with SAP Customer Data Solutions's feature set?

Yes

Did SAP Customer Data Solutions live up to sales and marketing promises?

Yes

Did implementation of SAP Customer Data Solutions go as expected?

Yes

Would you buy SAP Customer Data Solutions again?

Yes

SAP CDC solutions are easy to implement, thus if the company needs to implement the solution quickly, SAP CDC could be the right choice.

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